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Why Aussie businesses should ignore US backlash against DEI
  • Customer Experience
  • Employee Experience
  • People
  • Mar 10, 2025
Why the world’s largest CPG firms have embraced channel-less commerce
  • Uncategorized
  • Mar 06, 2025
How to reduce customer churn and remain profitable in 2025
  • Customer Experience
  • Mar 04, 2025
Consent or pay: navigating the new wave of third-party cookies
  • Customer Insights and Data
  • Feb 26, 2025
Alyssa Milton explains Officeworks’ winning click & collect strategy
  • CX Awards
  • Executive Profiles
  • Feb 24, 2025

Executive Profiles and Interviews

Alyssa Milton explains Officeworks’ winning click & collect strategy Alyssa Milton explains Officeworks’ winning click & collect strategy
  • CX Awards
  • Executive Profiles
  • Feb 24, 2025
<strong>Only the best CX will do – Interview with Claire Raeburn from Contact Energy</strong> Only the best CX will do – Interview with Claire Raeburn from Contact Energy
  • Customer Experience
  • CX Awards
  • Executive Profiles
  • Jan 21, 2025

Marketing

From first-time to forever – Turning seasonal buyers into loyal fans From first-time to forever – Turning seasonal buyers into loyal fans
  • Customer Experience
  • Loyalty
  • Marketing & Brand Experience
  • Dec 05, 2024
<strong>The digital age demands a new approach to marketing – Interview  with Bronwyn Heys</strong> The digital age demands a new approach to marketing – Interview  with Bronwyn Heys
  • Executive Profiles
  • Marketing & Brand Experience
  • Jul 29, 2024

Customer Experience

Why Aussie businesses should ignore US backlash against DEI Why Aussie businesses should ignore US backlash against DEI
  • Customer Experience
  • Employee Experience
  • People
  • Mar 10, 2025
How to reduce customer churn and remain profitable in 2025 How to reduce customer churn and remain profitable in 2025
  • Customer Experience
  • Mar 04, 2025

Digital

Australian businesses must pivot and embrace AI or face the consequences Australian businesses must pivot and embrace AI or face the consequences
  • Artificial Intelligence - AI
  • Digital Transformation & Technology
  • Feb 18, 2025
<strong>CX in enterprise software: Get it right, or they may not use it</strong> CX in enterprise software: Get it right, or they may not use it
  • Artificial Intelligence - AI
  • Customer Experience
  • Digital Transformation & Technology
  • Jan 10, 2025

Latest News

CX champions crowned: 2025 Award winners revealed!

March 11, 2025
At an awards ceremony held in Sydney on Thursday, 6th March, Ashton Media announced the anticipated winners of the 2025 CX Awards. This prestigious event, a beacon for customer experience ...

Medallia appoints Michael Michaloudis as regional director for ANZ & ASEAN

March 6, 2025
Medallia has appointed Michael Michaloudis as the new regional director for Australia, New Zealand, and ASEAN. Michael will lead Medallia’s business in ANZ & ASEAN, helping to drive growth and ...

Upcoming Events

Apr 3
Featured Featured April 3 - April 4

Customer 360 Symposium

May 13
Featured Featured May 13 - May 14

Contact Centre Symposium

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • Why Aussie businesses should ignore US backlash against DEI March 10, 2025
  • Why the world’s largest CPG firms have embraced channel-less commerce March 6, 2025
  • How to reduce customer churn and remain profitable in 2025 March 4, 2025
  • Consent or pay: navigating the new wave of third-party cookies February 26, 2025
  • Alyssa Milton explains Officeworks’ winning click & collect strategy February 24, 2025
  • AI is the new battlefield for customer loyalty February 20, 2025
  • Australian businesses must pivot and embrace AI or face the consequences February 18, 2025
  • Customer-centric, composable, collaborative: The 3Cs of innovative banking in 2025 February 11, 2025
  • Hyper-personalisation at scale: The AI-powered future of CX February 6, 2025
  • Five steps to improve your organisation’s CX in 2025 February 3, 2025
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