NiCE has announced that Brennan, an Australian Systems Integrator (SI), has implemented NiCE CXone Mpower to modernise its customer service capabilities, transitioning from legacy on-premises telephony to an advanced cloud-native solution. Brennan has also partnered with NiCE as a reseller, offering a joint solution to its customers as part of its managed services portfolio. The ...

SugarCRM has announced the appointment of Maksim Ovsyannikov as Chief Product Officer to lead SugarCRM’s global product strategy, vision and execution. Ovsyannikov joins the company with a proven track record of leadership in product strategy at high-growth Silicon Valley enterprise software firms. His appointment is expected to significantly influence Sugar’s product roadmap, with a strong ...