Symbos, backed by Allegro Funds, has announced the acquisition of CPM Australia, marking a significant acceleration of its growth strategy and market capability. The strategic acquisition immediately enhances Symbos’ offering, merging CPM’s established contact-centre operational expertise with Symbos’ digital infrastructure, AI-enabled service design, and global delivery network. Key highlights of the acquisition: Avik Choudhuri, CEO ...

Poor customer experiences are costing Australian businesses up to $66 billion (AUD*) in lost sales as consumers reduce their spending following negative interactions, according to new analysis from the Qualtrics XM Institute. This finding is released as Australians prepare for a record-breaking spend of $6.8 billion** over the Black Friday and Cyber Monday weekend alone. ...