Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3, SA3 and Performance Max, one of Google’s fastest-growing products. Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played a pivotal role ...
Yes they are, according to recent research commissioned by Kore.ai. The research shows that, for the first time, Australian customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment. Similarly, Australian consumers are increasingly embracing AI, valuing its precision and reliability. A key factor in this ...
