Skip to content
Thursday, 5th June 2025
  • Receive CXFocus every fortnight
  • Sponsorship
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
    • Digital Transformation & Technology
    • CX Awards
  • CX Events
  • Our Partners
    • CX Network
    • CXPA
      • CCXP Certification
      • CXPA Awards
      • CX Day
      • CCXP Training
        • Customer Centric Culture Certification
        • Customer Experience Excellence Course
  • Vendor & Supplier Gallery – Who’s who in Customer Experience (CX)
Forsta and InMoment merger: A new powerhouse in the VoC marketplace
  • Customer Experience
  • Customer Insights and Data
  • Jun 05, 2025
Inside KFC’s global journey to actionable experience management insights
  • Customer Experience
  • Customer Insights and Data
  • Jun 03, 2025
Qualtrics unveils experience agents: Autonomous digital workers, powered by agentic AI
  • Artificial Intelligence - AI
  • Customer Experience
  • Customer Insights and Data
  • May 29, 2025
How to transform your company’s contact centre into a blue chip asset
  • Contact Centre & Channels
  • May 26, 2025
The subscription economy is booming, but so are customer expectations
  • Customer Experience
  • May 22, 2025

Executive Profiles and Interviews

Leveraging AI for customer support triage – Interview with Tom Powers from Catapult Leveraging AI for customer support triage – Interview with Tom Powers from Catapult
  • Customer Experience
  • Executive Profiles
  • May 16, 2025
Alyssa Milton explains Officeworks’ winning click & collect strategy Alyssa Milton explains Officeworks’ winning click & collect strategy
  • CX Awards
  • Executive Profiles
  • Feb 24, 2025

Marketing

AI revolutionises marketing and behavioural analytics, but education remains key AI revolutionises marketing and behavioural analytics, but education remains key
  • Artificial Intelligence - AI
  • Customer Insights and Data
  • Marketing & Brand Experience
  • Apr 02, 2025
From first-time to forever – Turning seasonal buyers into loyal fans From first-time to forever – Turning seasonal buyers into loyal fans
  • Customer Experience
  • Loyalty
  • Marketing & Brand Experience
  • Dec 05, 2024

Customer Experience

Forsta and InMoment merger: A new powerhouse in the VoC marketplace Forsta and InMoment merger: A new powerhouse in the VoC marketplace
  • Customer Experience
  • Customer Insights and Data
  • Jun 05, 2025
Inside KFC’s global journey to actionable experience management insights Inside KFC’s global journey to actionable experience management insights
  • Customer Experience
  • Customer Insights and Data
  • Jun 03, 2025

Digital

Will RCS outpace SMS as Australia’s top communication tool? Will RCS outpace SMS as Australia’s top communication tool?
  • Digital Transformation & Technology
  • May 08, 2025
AI powered Resolution Platform debuts at Zendesk Relate ’25 AI powered Resolution Platform debuts at Zendesk Relate ’25
  • Artificial Intelligence - AI
  • Contact Centre & Channels
  • Customer Experience
  • Digital Transformation & Technology
  • Mar 31, 2025

Latest News

Telstra’s AI Leap – A catalyst for hesitant Aussie execs to boost CX?

May 27, 2025
Telstra is going all in with AI to transform the entire enterprise as well as reinventing its approach to customer experience. This may encourage other Aussie execs to place their ...

NICE signs strategic collaboration agreement with AWS

May 19, 2025
NICE has announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS). As a part of this collaboration, CXone Mpower will now be available in AWS Marketplace. This combines the strengths of ...

Upcoming Events

Jul 28
Featured Featured July 28 - July 29

CMO ANZ Summit 2025

Aug 13
Featured Featured August 13 - August 14

The Customer Show

Sep 2
September 2 - September 5

Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World

Oct 21
October 21 - October 22

CX Retreat 2025

View Calendar

CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • Forsta and InMoment merger: A new powerhouse in the VoC marketplace June 5, 2025
  • Inside KFC’s global journey to actionable experience management insights June 3, 2025
  • Qualtrics unveils experience agents: Autonomous digital workers, powered by agentic AI May 29, 2025
  • How to transform your company’s contact centre into a blue chip asset May 26, 2025
  • The subscription economy is booming, but so are customer expectations May 22, 2025
  • The silent revolution: Why indirect feedback is a new goldmine May 20, 2025
  • Leveraging AI for customer support triage – Interview with Tom Powers from Catapult May 16, 2025
  • Is digital bullying silently sabotaging your employee experience? May 13, 2025
  • Will RCS outpace SMS as Australia’s top communication tool? May 8, 2025
  • How to turn the contact centre grind into rewarding work May 6, 2025
Theme by WPFig