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Ready Maestro! Genesys unveils its strategy for an orchestrated future
  • Artificial Intelligence - AI
  • Nov 20, 2025
Is CX in existential crisis? Why 2026 will be an Inflection Point
  • Customer Experience
  • Nov 17, 2025
Voice AI: The future of the contact centre is not automation — it is true conversation
  • Contact Centre & Channels
  • Nov 12, 2025
Better identity management for superior, repeatable CX
  • Customer Experience
  • Nov 10, 2025
AI needs empathy and strategy, not just ROI
  • CX Predictions 2026
  • Nov 07, 2025

Predictions 2026

AI needs empathy and strategy, not just ROI AI needs empathy and strategy, not just ROI
  • CX Predictions 2026
  • Nov 07, 2025
For Kapitol Group human connection & trust wins the business For Kapitol Group human connection & trust wins the business
  • CX Predictions 2026
  • Oct 28, 2025

Executive Profiles and Interviews

The five-year CX strategy that elevated JAX to industry leader The five-year CX strategy that elevated JAX to industry leader
  • Executive Profiles
  • Oct 21, 2025
From safety to strategy: How Yarra Valley Water is redefining CX From safety to strategy: How Yarra Valley Water is redefining CX
  • Customer Experience
  • Customer Insights and Data
  • Employee Experience
  • Executive Profiles
  • Oct 03, 2025

Marketing

How Anytime Fitness is redefining member experience How Anytime Fitness is redefining member experience
  • Customer Experience
  • Executive Profiles
  • Marketing & Brand Experience
  • Movers & Shakers
  • Jul 08, 2025
AI revolutionises marketing and behavioural analytics, but education remains key AI revolutionises marketing and behavioural analytics, but education remains key
  • Artificial Intelligence - AI
  • Customer Insights and Data
  • Marketing & Brand Experience
  • Apr 02, 2025

Customer Experience

Is CX in existential crisis? Why 2026 will be an Inflection Point Is CX in existential crisis? Why 2026 will be an Inflection Point
  • Customer Experience
  • Nov 17, 2025
Better identity management for superior, repeatable CX Better identity management for superior, repeatable CX
  • Customer Experience
  • Nov 10, 2025

Digital

Optimising digital experiences to fuel growth Optimising digital experiences to fuel growth
  • Digital Transformation & Technology
  • Oct 28, 2025
ANZ mid-tier banks should partner for CX Success ANZ mid-tier banks should partner for CX Success
  • Customer Experience
  • Digital Transformation & Technology
  • Sep 21, 2025

Latest News

RingCentral launches AI receptionist (AIR) in Australia

November 25, 2025
RingCentra has announced that its AI Receptionist™ (AIR) is now available in Australia. An always-on AI phone agent, RingCentral AIR™ uses generative AI to automatically answer customer questions and transfer callers to the right place. This enables businesses to never miss a call or opportunity, capture leads, and provide a better customer experience. The launch ...

CMO Summit 2026 set to ignite Australian marketing innovation

November 25, 2025
The highly anticipated CMO Summit 2026 is officially set to take place from February 26-28, 2026, bringing together top marketing executives and thought leaders from around the globe. This premier, three-day event will serve as a crucial platform for exploring the innovative strategies, emerging trends, and best practices that are fundamentally shaping the future of ...

Upcoming Events

Unlock the Future of Marketing at the 18th CMO Summit 2026!

25-02-26
Double Bay, Sydney
Conference

CX Retreat 2026

08-10-26
Cape Schanck,Victoria
Conference

Customer 360 Symposium 2026

31-03-26
Hunter Valley, NSW
Conference

Contact Centre Symposium

12-05-26
Hunter Valley
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Ready Maestro! Genesys unveils its strategy for an orchestrated future November 20, 2025
  • Is CX in existential crisis? Why 2026 will be an Inflection Point November 17, 2025
  • Voice AI: The future of the contact centre is not automation — it is true conversation November 12, 2025
  • Better identity management for superior, repeatable CX November 10, 2025
  • AI needs empathy and strategy, not just ROI November 7, 2025
  • How AI is reshaping the patient experience in Australia? November 6, 2025
  • Boosting employee experience in contact centres is the key to success October 31, 2025
  • How the Qualtrics-PG Forsta merger will reshape the VoC market October 30, 2025
  • Optimising digital experiences to fuel growth October 28, 2025
  • For Kapitol Group human connection & trust wins the business October 28, 2025
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