Artificial intelligence is no longer a future concept for the retail sector—it’s a present-day reality, with consumer adoption of AI for shopping in Australia now surpassing the global average. A new report, the 2025 AI Shopping Index from Klaviyo, reveals that 86% of Australians have used AI tools for online shopping in the last three ...

Customer Science, a Sydney-based company specialising in customer experience and digital transformation, has launched a new tool called CommScore.AI™, an AI-powered solution designed to optimise customer communication. This tool employs a human-AI-human approach to evaluate written communications for both brand alignment and overall effectiveness, ensuring they result in frictionless experiences and positive customer outcomes. Todd ...