Oracle have announced the launch of new role-based AI agents within its Oracle Fusion Cloud Applications suite. The tools are designed to automate tasks and provide predictive analytics across marketing, sales, and service departments. Built on the Oracle AI Agent Studio, these agents are natively integrated into existing workflows. According to the company, the tools ...

Genesys has announced the launch of the Genesys Cloud™ Agentic Virtual Agent, marking the industry’s first enterprise-grade solution powered by Large Action Models (LAMs). The technology is designed to move beyond simple conversation, enabling AI to autonomously execute end-to-end resolutions across back-office systems and multi-step workflows. The announcement comes at a critical juncture for the ...