At Xperience last week, Genesys® introduced new capabilities to modernise how businesses serve consumers by maintaining context and coordinating their needs from the initial engagement through resolution. Genesys Cloud™ Navigator, Genesys Cloud™ Orchestrator, Contextual Intelligence and the AI Control Plane form an integrated agentic foundation that understands customer intent, keeps interactions connected and coordinates actions ...

Bunnings remains Australia’s most trusted brand for the 12 months to June 2026, according to Roy Morgan’s Trust & Distrust June 2026 Quarterly Update, marking its eleventh consecutive quarterly win in a streak stretching back nearly three years to late 2023. While Optus holds the title of most distrusted brand for a second straight quarter, ...