Celonis has announced the acquisition of Ikigai Labs to enhance its capacity for enterprise-level prediction, simulation, and decision optimisation. The integration of Ikigai Labs’ advanced planning and forecasting technology is intended to bolster the Celonis Context Model (CCM), which the company identifies as a pivotal new layer in the enterprise technology stack. As global organisations ...

NiCE has released its joint solution with ServiceNow, designed to integrate customer engagement with back-office workflows. This integration allows organisations to initiate enterprise processes at the start of a customer interaction. The solution combines NiCE’s CXone platform with ServiceNow Customer Service Management (CSM). By linking these systems, the software aims to automate fulfillment tasks and ...