Twilio has introduced a new Flex SDK designed to help businesses embed contact center functionality directly into their current applications, notably adding voice support for Agentforce Service. This release also introduces advanced insights, a flexible User + Usage pricing structure for existing Twilio accounts, and compatibility for Flex instances utilising sub-accounts. The customer experience (CX) ...

Oracle today announced Fusion Agentic Applications for customer experience (CX). The new agentic applications are powered by coordinated teams of specialised AI agents that are outcome-driven, proactive, reasoning-based, and engineered for enterprise execution. Built into Oracle Fusion Cloud Applications, Fusion Agentic Applications for CX can make and execute decisions within sales, service, and marketing processes by securely accessing ...