Contentful has announced the launch of an Australian subsidiary to expand operations across Australia and New Zealand (ANZ). The move is a response to increasing regional demand for enterprise-grade digital experience solutions and follows the company’s established presence of more than 100 local customers across the retail, travel, healthcare, and insurance sectors. Regional leadership appointment ...

Zendesk has entered into a definitive agreement to acquire AI startup Forethought, a move intended to transition its service model from conversation management to autonomous resolution. The company projects that AI agents will handle the majority of customer service interactions this year, marking a structural shift toward agentic service. By acquiring Forethought, Zendesk is pivoting ...