New research from Zendesk’s 2026 CX Trends Report highlights a pivotal challenge for Australian enterprises: nearly 90% of CX leaders agree that a single unresolved issue can result in losing a customer forever. As consumer patience wears thin and the demand for immediate resolution rises, businesses are under intense pressure to provide fast, tailored service ...

Verint has officially announced that the organisation formed through its recent transaction with Calabrio will move forward under a single corporate identity: Verint. The rebranding follows a strategic period of integration during which teams from both entities aligned their product strategies and brand positioning. According to the company, the shift to a unified name reflects ...