Skip to content
Wednesday, 19th August 2026
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
  • CX Events
  • Training & Development
  • Movers & Shakers
  • Vendor Gallery
  • Subscribe
  • Advertising
Amplify your strengths not your sins – Sealy on the reality of AI in CX
  • Artificial Intelligence - AI
  • Aug 17, 2026
Customer-facing AI needs an escalation promise, Not just a faster answer
  • Artificial Intelligence - AI
  • Aug 12, 2026
Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre
  • Contact Centre & Channels
  • Aug 11, 2026
Is AI a jobs shrinker or catalyst for more high value work?
  • Artificial Intelligence - AI
  • Jul 30, 2026
The next era of customer loyalty – trust, data, and agentic commerce
  • Loyalty
  • Jul 29, 2026

Artificial Intelligence

Amplify your strengths not your sins – Sealy on the reality of AI in CX Amplify your strengths not your sins – Sealy on the reality of AI in CX
  • Artificial Intelligence - AI
  • Aug 17, 2026
Customer-facing AI needs an escalation promise, Not just a faster answer Customer-facing AI needs an escalation promise, Not just a faster answer
  • Artificial Intelligence - AI
  • Aug 12, 2026

Executive Profiles and Interviews

Amplifying empathy with AI – Interview with Michelle Francis, General Manager of Customer Success at Australia Post Amplifying empathy with AI – Interview with Michelle Francis, General Manager of Customer Success at Australia Post
  • Executive Profiles
  • Apr 15, 2026
How Kennards Hire is navigating the digital frontier – Interview with Nathan Borg, Head of Digital and Customer Experience How Kennards Hire is navigating the digital frontier – Interview with Nathan Borg, Head of Digital and Customer Experience
  • Executive Profiles
  • Mar 23, 2026

Marketing

Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit
  • Marketing & Brand Experience
  • Jul 27, 2026
Don’t let your customers succumb to email fatigue – How TravelOnline overhauled its customer journey Don’t let your customers succumb to email fatigue – How TravelOnline overhauled its customer journey
  • Marketing & Brand Experience
  • May 25, 2026

Customer Experience

Why Australian brands must treat product updates as premium CX Why Australian brands must treat product updates as premium CX
  • Customer Experience
  • Jul 22, 2026
High volume, tighter windows – Data-backed imperatives for retail’s peak season 2026 High volume, tighter windows – Data-backed imperatives for retail’s peak season 2026
  • Customer Experience
  • Jul 19, 2026

Digital

4 best billing and payment solutions for government agencies 4 best billing and payment solutions for government agencies
  • Digital Transformation & Technology
  • Sponsored
  • Feb 03, 2026
Creating student-first experiences: CSU’s Journey to proactive, empathetic support Creating student-first experiences: CSU’s Journey to proactive, empathetic support
  • Digital Transformation & Technology
  • Nov 27, 2025

Latest News

New study finds that while AI adoption is nearly universal, most models, processes, and teams aren’t ready to realise ROI

August 19, 2026
Despite widespread enterprise AI adoption, many organisations are struggling to realise noticeable financial returns due to outdated operating models, fragmented data, and weak governance. This is according to a recent survey by TTEC Digital, The great CX reset: Why outdated operating models are stalling AI’s payoff The findings reveal a stark disconnect between widespread AI ...

Deepgram establishes APAC headquarters in Singapore

August 19, 2026
Deepgram, a real-time AI infrastructure company, has announced plans to establish its Asia-Pacific (APAC) headquarters in Singapore. The company has appointed Sriram Ved as Vice President and General Manager for APAC to lead regional strategy and oversee customer, partner, and go-to-market expansion. Deepgram reported a 96% year-over-year increase in API requests across APAC and currently ...

Upcoming Events

NiCE World APAC 2026 – Melbourne, Australia

27-08-26
9 Maritime Place, Docklands VIC 3008, Australia Room: Seafarers Set
Conference

NiCE World APAC 2026 – Sydney, Australia

03-09-26
12 Darling Drive, Sydney NSW 2000, Australia Room: Magnifique Ballroom
Conference

Marketing Tech Symposium 2026

08-09-26
Hunter Valley, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Amplify your strengths not your sins – Sealy on the reality of AI in CX August 17, 2026
  • Customer-facing AI needs an escalation promise, Not just a faster answer August 12, 2026
  • Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre August 11, 2026
  • Is AI a jobs shrinker or catalyst for more high value work? July 30, 2026
  • The next era of customer loyalty – trust, data, and agentic commerce July 29, 2026
  • Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit July 27, 2026
  • Why Australian brands must treat product updates as premium CX July 22, 2026
  • Why Agentic AI and CX orchestration are redefining Australian contact centres July 20, 2026
  • High volume, tighter windows – Data-backed imperatives for retail’s peak season 2026 July 19, 2026
  • Why ‘Status-as-a-Service’ will redefine customer conversations July 16, 2026
Theme by WPFig