Amplitude has launched Amplitude AI Assistant, an embedded support agent designed to facilitate real-time user guidance and automated task execution. Unlike traditional CX chatbots that operate in data silos, the AI Assistant is integrated directly into the Amplitude AI Analytics Platform. Core functionality Key technical differentiator The system distinguishes itself from standard support bots by ...

Twilio has introduced a new Flex SDK designed to help businesses embed contact center functionality directly into their current applications, notably adding voice support for Agentforce Service. This release also introduces advanced insights, a flexible User + Usage pricing structure for existing Twilio accounts, and compatibility for Flex instances utilising sub-accounts. The customer experience (CX) ...