Zendesk has announced the appointment of David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan (APJ). Based in Melbourne, Hall-Johnston leads the company’s regional technology strategy, focusing on enterprise AI adoption and aligning global product developments with local market requirements. Hall-Johnston brings over 20 years of enterprise technology leadership experience to the role. ...

New research from Twilio’s 2026 Customer Insights Series indicates that consumers are experiencing growing frustration with AI amnesia”, instances where artificial intelligence fails to retain prior context or interaction history, requiring users to repeatedly explain themselves. The research reveals a worrying contradiction. The vast majority of Australian brands surveyed (85%) believe their AI effectively recognises ...