Kantar, Bain and Company and Qualtrics today announce they are working in partnership to establish a set of jointly-endorsed CX standards. This first ever cross-industry effort introduces a common language for excellence in the CX industry and standards to elevate the quality of CX practices across all industries. Kantar data shows that brands that deliver ...
A new report from the Australian Loyalty Association in partnership with Power Retail, has exposed a significant challenge for the retail sector: nearly 60% of Aussies are unwilling to share their data with retailers, signalling a general distrust in the handling of their personal data. Drawn from a survey of over 2,800 engaged shoppers, and ...