Genesys has announced the launch of the Genesys Cloud™ Agentic Virtual Agent, marking the industry’s first enterprise-grade solution powered by Large Action Models (LAMs). The technology is designed to move beyond simple conversation, enabling AI to autonomously execute end-to-end resolutions across back-office systems and multi-step workflows. The announcement comes at a critical juncture for the ...

Quick service restaurant (QSR) chain El Jannah has announced the successful deployment of AI-powered customer service on WhatsApp, reporting that the technology now autonomously resolves the vast majority of digital enquiries. Since its launch in September 2025, the system has managed over 7,300 conversations. Data reveals that of the 1,515 enquiries submitted via WhatsApp, approximately ...