Customer expectations are evolving rapidly in today’s digital-first economy. Businesses are under constant pressure to deliver faster responses, personalised experiences, and 24/7 support across multiple communication channels. This growing demand has accelerated the adoption of artificial intelligence (AI) in customer service, enabling organisations to streamline operations while improving customer satisfaction. The global AI for customer ...

Convai and Probe CX have launched AVA AI Agent (AVA)—a bespoke, conversational AI assistant that has transformed Probe CX’s recruitment engine. Powered by Oration by Convai and spearheaded by Probe CX’s Head of Enterprise Digital, Lyle Smith, AVA automates initial candidate screening to deliver a 60% efficiency gain. This newfound efficiency gives Probe CX the ...