Future Contact Centres

CX Focus Magazine members receive a 20% discount when booking. Use code CXFM20

Future Contact Centres 2019 is about the delivering happiness to your customers.  

Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences.

Future Contact Centres is Sydney’s premier event connecting executive-level Contact Centre experts to hone in on technology and create the ‘new normal’ in contact centre excellence. Examining diversified channels, a new criteria for talent, customer data, AI and other emerging technologiesthis event will make sure you exceed expectations of tomorrow’s customer. 

30+ Speakers | 120+ Attendees | New Contacts Guaranteed

Confirmed Speakers Include:

• Raj Chaudhuri, Director, Global Servicing Network, American Express
• Harpreet Singh Ghai, Consumer Relations Director, GSK
• Campbell Wright, General Manager Customer Contact Centre, ANZ (Australia)
• Trent Lewis, General Manager, Customer Contact Centres, Spotless Group
• Tim Powell, National Contact Centre and Operations Manager, Teachers Mutual Bank
• Moses Thagasamy, Director Customer Strategy, IAG
• Nigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE Insurance
• Michelle Shiers, Complex Customer Care Lead, Telstra
• Sam Youssif, Director, Digital Customer Experience, Schneider Electric
• Renzo Urzua, Global Contact Centre Management Trainer, MasterCard
• Miles Williams, General Manager, Customer Growth, Bupa
• Rod Netterfield, GM, Change and Customer Experience, Auto and General
• And Many More!

For the agenda visit: https://fcc-syd.coriniumintelligence.com/download-the-agenda