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How to ‘wow’ your customers with customer-centric led innovation
November 24, 2022 @ 11:30 am - 12:30 pm
(IV of IV) “Join the Conversation” series of webinars sponsored by SAP
A customer experiences ‘WOW’ when they receive a pleasant surprise. Rather than being satisfied with their experience, their expectations have been exceeded. To create this sense of ‘WOW’ in the mind of your customer requires a culture that puts the customer at the heart of every decision and action made by the organisation.
It also requires a culture and organisational environment that truly embraces innovation. Customer-centricity is invariably tied to innovation. Innovating the customer experience means adding more value to the customer’s relationship with your business.
Please join our panel of experts as we examine the following:
- How can you address your customers needs and wants in unexpected ways?
- How to design new products, services and experiences that will ‘WOW” your customers.
- How to create a culture that fosters customer-centric led innovation.
Agenda:
1. Introduction 5 minutes
2. Main Presentation, 20 minutes – Carl Gribble, Director of Consulting & Operations, Evolut
3. Panel discussion, 40 minutes:
- Tom Scantlebury, CEO & Founder of Sky Blue
- Laurence Fox, Customer Experience Manager, SHAPE Australia
- David Scribner, Global CX Director SAP
4. Q & A, 15 minutes
Sponsored by:
