Author: Andrew Carlton
Are you looking to augment your workforce with a crew of virtual employees in the upcoming financial year? That’s the plan for scores of Australian businesses looking to contain costs, reduce repetitive manual activity in the back office and deliver faster, more responsive service to customers, partners and suppliers. They’re part of a collective AI adoption wave that looks set to become a tsunami in FY2027. Almost half of all businesses are identifying opportunities to make savings and achieve efficiencies via the embrace of new technologies, including AI, according to the Australian Bureau of Statistics’ latest Business Characteristics Survey released…
Is incorporating AI-powered automation into your operations on the agenda for your business this year? If you answered in the affirmative, you’re in good company. Forgetting about your customers while you focus on process driven efficiency is a mistake that can cost Australian businesses dear. Four in 10 small and medium sized enterprises were adopting AI in Q1, 2025, according to the National AI Centre, which is monitoring how SMEs use and view this game changing technology. That figure represented a five per cent increase on the previous quarter. The percentage of SMEs not intending to implement AI in the…