Author: Anita Siassios

Anita Siassios, CCXP ,Forrester CXPro, IAPP, WiCyS is a customer experience, privacy and program management leader with over 33 years experience specialising in banking, technology, operations and privacy, and leading large teams across geographies. Anita is founder and managing director of ManagingCX. ManagingCX is proud to be the first Australian CX leader to deliver the CXPA(Customer Experience Professionals Association) authorised training program across Australia.

What every leader needs to know about cyber security – Part II

By Anita Siassios Posted in Customer Experience

Posted on November 17, 2020January 19, 2021

This article was originally published on managingcx,com. Cyber security affects nearly every touchpoint in a customer’s journey. For example, customers may unwittingly share sensitive information by filling out a form …

What every leader needs to know about cyber security

By Anita Siassios Posted in Customer Experience Digital Transformation & Technology

Posted on November 5, 2020November 17, 2020

Cyber security initiatives are an excellent opportunity for CX teams to deliver even more secure, trusted and enjoyable customer experiences. Greg Bell, the U.S. leader at KPMG Cyber, explains, “In …