Author: Brian DeWyer

Brian DeWyer is CTO and Co-Founder of Reveille Software. With more than 25 years of experience in technology, Brian DeWyer provides product strategy and technical leadership in his role as Reveille CTO and board member. Brian leverages his extensive knowledge from his tenure as a senior IT leader at a large FSI and previous role as a process consulting practice leader for IBM Services delivering on-premises and cloud-based solution implementations for Fortune 1000 commercial and government clients.

Inbound capture and AI agents: The future of total experience

By Brian DeWyer Posted in Contact Centre & Channels Employee Experience

Posted on January 20, 2025February 6, 2025

We’ve all heard the saying that the customer always comes first. While this is typically true, the overall experience in making this happen involves not only customers but employees involved …