Rachel is an experience strategist at Untangld, working across customer experience, service design and communications. Over 12+ years, she has helped organisations turn complex customer and business challenges into clearer experiences, practical operating models and actionable roadmaps. Her background spans consulting and agency roles across Australia and Canada, working with brands including Samsung and Honda, as well as complex service organisations and professional legal bodies. https://www.linkedin.com/in/rachelbruins/