Nearly half of Australian frontline workers lack workplace AI guidance, survey findsNovember 13, 2026
Genesys bets on agentic AI to ride APAC’s next wave of CX automationBy Mark AtterbyNovember 14, 2026 The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
The dawn of the Chief AI Officer (CAIO)By Mark AtterbySeptember 24, 2023 With the rapid advance of AI impacting how businesses operate, organisations are starting to appoint…
Do you need AI to grow your business?By Mark AtterbyJuly 13, 2023 In today’s hyper-competitive business landscape, AI has emerged as a critical component of a successful…
The benefits Conversational AI can bring to Australian insurance contact centresBy Andrew WinlawJuly 11, 2023 The beating heart of every insurance company on the planet is indisputably its contact centre.…
Are you ready for the AI tsunami?By Mark AtterbyMay 9, 2023 Due to the success of ChatGPT and the media coverage it’s received, AI is currently…
