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The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Browsing: Executive Profiles
Fulfilling a promise in someone’s time of need. Interview with Lauren Reid from Navy Health
By Mark Atterby
Navy Health is a not-for-profit private health insurance provider for the Australian Defence Force community.…
Simply Energy is an energy retailer with over 700,000 commercial and residential customers across Australia.…
World Vision Australia is a humanitarian aid and development organisation that aims to elevate children…
Zappos.com is an American online shoe and clothing retailer owned by Amazon. Zappos employs over…
Rania Wannous, the Chief Customer Officer at the New South Wales Telco Authority, leads the…
Mark Atterby interviews Tom Scantlebury, CEO and Founder of Sky Blue, about the importance of…
Just because we can, doesn’t mean we should. Interview with Rik Johnson from Curious Thing.
By Mark Atterby
Mark Atterby interviews Rik Johnson, Head of Solutions at Curious Thing, about the importance of…
Staying human in a world obsessed with technology. Interview with Jasmine Gray from Aircall
By Mark Atterby
In a career spanning 25 years, Jasmine Gray, Customer Success Team Manager APAC at cloud…
Let’s create change and make a difference, together. Interview with CX and change management leader Jane Tyzack.
By Mark Atterby
Being able to connect and work with other people is critical to successful customer experience…
Leaders need to stay close to their people & customers. Interview with CX executive Jodie Fielding
By Mark Atterby
Many CX leaders and executives have diverse backgrounds that encompass a variety of job roles…