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Category: Marketing & Brand Experience

A strong marketing strategy and a positive brand experience are crucial for attracting and retaining customers. By focusing on creating a positive and consistent brand experience, businesses can build strong customer relationships, increase brand loyalty, and drive sustainable growth. It’s crucial to remember that brand experience is an ongoing effort that requires continuous monitoring, evaluation, and improvement.

 

How Anytime Fitness is redefining member experience

By Mark Atterby   Posted in Customer Experience Executive Profiles Marketing & Brand Experience Movers & Shakers
Posted on July 8, 2025September 1, 2025

Anytime Fitness’s vision for “one million healthier lives” guides their innovative marketing, retention strategies, and unwavering focus on empowering individuals through mind, body, and community. I recently sat down with …

AI revolutionises marketing and behavioural analytics, but education remains key

By Mark Atterby   Posted in Artificial Intelligence - AI Customer Insights and Data Marketing & Brand Experience
Posted on April 2, 2025April 20, 2025

The landscape of marketing analytics has undergone a dramatic transformation in the past two to three years, driven primarily by the surge in artificial intelligence. What was once a complex, …

From first-time to forever – Turning seasonal buyers into loyal fans

By Mark Atterby   Posted in Customer Experience Loyalty Marketing & Brand Experience
Posted on December 5, 2024January 12, 2025
Turning seasonal buyers into loyal fans

Peak season offers retailers an opportunity to not only increase sales but also cultivate lasting customer relationships. Balancing the need for short-term sales while building long-term loyalty is a significant …

The digital age demands a new approach to marketing – Interview  with Bronwyn Heys

By Mark Atterby   Posted in Executive Profiles Marketing & Brand Experience
Posted on July 29, 2024September 12, 2024

The marketing landscape is evolving rapidly, driven by technological advancements, shifting consumer behaviours, and heightened expectations. To thrive in this dynamic environment, marketers must prioritise a combination of strategic, technological, …

The symphony of channels: Mastering omnichannel marketing for brand harmony

By Mark Atterby   Posted in Features Marketing & Brand Experience
Posted on May 7, 2024June 6, 2024

Companies like Good Pair Days and Selfwealth are using omnichannel marketing to drive highly personalised customer experiences with the brand. The challenges to omnichannel success are many but so are …

From marketing chief to customer champion – Today’s B2B CMO

By Mark Atterby   Posted in Marketing & Brand Experience
Posted on March 25, 2024May 6, 2024

The world of B2B marketing is undergoing a seismic shift. Gone are the days when brand awareness, lead generation, and flashy campaigns were the sole domain of the B2B CMO. …

Struggling to optimise advertising efforts post-cookies?

By Liz Adeniji   Posted in Digital Transformation & Technology Marketing & Brand Experience
Posted on February 28, 2024March 26, 2024

In the time it takes to read this paragraph, most Demand Side Platforms (DSPs) will have analysed billions of bid decisions, selecting the perfect ad to display to the right …

Every click and pixel – How AI can supercharge your digital marketing

By Mark Atterby   Posted in Digital Transformation & Technology Marketing & Brand Experience Uncategorized
Posted on January 31, 2024February 28, 2024

From automating mundane tasks to creating hyper-personalised experiences, AI is leaving a mark on every pixel and click. But what does this mean for the future of digital marketing, and …

Airtasker harnesses customer insights to drive global rebranding strategy

By Mark Atterby   Posted in Customer Experience Marketing & Brand Experience
Posted on November 1, 2023December 13, 2023

Airtasker is a Sydney-based Australian company founded in 2011. Their platform connects people in need of assistance with individuals willing to lend a hand. Over 1.5 million jobs and tasks …

Harnessing the power of micro-moments

By Mark Atterby   Posted in Customer Insights and Data Digital Transformation & Technology Marketing & Brand Experience
Posted on October 15, 2023December 6, 2023

In an era defined by fast-paced living and the omnipresence of smartphones, our lives have become a series of micro-moments. These fleeting instances, where people turn to their mobile devices …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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