Bradsol, an Intelligent Automation Company offers services varying from Process Engineering, Process Re-engineering, and Rapid Innovation to Cognitive Intelligent Automation Services. We serve across industries including Contact Centers with a focus on customer exeprience (both internal and external).
500016
Curious Thing's Voice AI assistants help businesses boost operational efficiency, grow revenue and enrich the digital customer experience journey without requiring large investments or additional headcount.
Their multilingual voice AI assistants have successfully automated millions of inbound and outbound phone conversations for SMBs and enterprises across a wide range of industries including financial services, healthcare, insurance, eCommerce and more.
Curious Thing is the only Voice AI technology that supports rapid deployment across all use cases - payment support, enquiry handling, appointment setting, lead qualification, and more.
Get in touch at hello@curiousthing.io to learn more.
2000
Using design thinking and business model innovation, with a pinch of transformation and improvement strategies, we will help you discover and understand human insight and design experiences that deliver change and outcomes for your customers and staff.
Putting the human at the heart of every discussion, we will use design thinking mindsets and methods to create a human-centered approach to designing products, services, and experiences.
We help businesses to mature and improve their customer and employee experience with our capabilities.
Fractional CX Team
We help organisations improve their customer experience (CX) by embedding our fractional CX team to provide expert CX insight, strategy, design and delivery.
It's a great way to start or expand your in-house CX capability with access to a broad array of experts with a lower overhead cost. For a fixed amount of time in a given month - often just a handful of days - you can access a breadth of CX skills and capabilities from the collective. We can tailor the team composition to meet your CX maturity, needs and budget.
CX Consulting
We offer a full range of CX consulting services to support you wherever you are on your journey - from discovery, to design to delivery.
Whether you need guidance and support for your CX strategy development, experience design execution support for a specific project, or a hands-on partnership throughout an entire transformation we can help.
We will understand your needs and deliver actionable results based on years of experience, appropriate methodologies, and common sense. We'll make sure you understand our work each step of the way. We want to provide you with practical, innovative, and sustainable solutions.
CX Coaching
Coaching can unlock potential, lift engagement, and boost the performance of your CX leaders and teams.
Several of our experienced CX collective coach current and emerging CX leaders and team members to develop their skills as experts and to become more confident, authentic CX leaders.
Customer Journey Mapping Training
Customer journey mapping can provide invaluable insights into how customers interact with all aspects of a business - from their first contact to post-purchase follow up. With the right know-how and resources, you'll be equipped to make customer journey mapping a priority in your organisation.
4000
Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:
Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service
We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.
2228
Qualtrics has a range of tools to help companies collect direct feedback data from surveys and unstructured data from social media, call center calls, and online reviews. The data is then analysed in real-time, giving businesses the ability to identify trends, track performance, and make data-driven decisions.
Businesses in virtually any industry can use our products with 18,750 organisations around the world use Qualtrics’s advanced AI to listen, understand, and take action to close customer and employee experience gaps, manage their brand, develop better products, and conduct market research. Our solutions help businesses gain a deeper understanding of their customers and employees, and to create experiences that drive loyalty and growth.
One of the key advantages of the Qualtrics platform is its flexibility. It can be customised to meet the specific needs of each business, and it can integrate with other software systems to streamline data management and analysis.
Qualtrics is a leading CX management platform that provides a wide range of solutions and services to help businesses understand and improve their customers' experiences. We do this with Qualtrics XM for Customer Frontlines, which allows organisations to benefit from the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. This lets them gain a holistic understanding of customers’ experiences and take actions that drive meaningful impact.
Qualtrics enables brands to listen to ALL their customer feedback from surveys, social media, online reviews, or call center conversations and automatically surfaces the most important insights enabling employees on the frontline to step in in real time and impact a customer journey.
Here are some of the solutions and services we offer in the CX marketplace:
Customer experience management: The Qualtrics Experience Management Platform brings real-time and historic customer experience data together to proactively suggest actions and changes that can help influence purchasing journeys on an individual basis, no matter the stage. We help organisations hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
Customer feedback: Qualtrics XM Discover conversational analytics collects, analyses, and empowers brands to act on customer feedback across multiple channels, including email, SMS, web, mobile, and social media. Our industry leading natural language understanding capabilities enable brands to understand and score customer intent, emotions, and effort, allowing businesses to gain deeper insights into their customers' preferences, needs, and opinions. They can use this information to improve their products, services, and customer experience. Data is visualised on easy-to-understand charts with role-based dashboards and brands can automate alerts to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
Customer journey mapping: With Qualtrics customers can map out and analyse the entire customer journey, from the initial touchpoint to the final purchase and beyond. This helps businesses identify pain points and opportunities for improvement, as well as track customer satisfaction and loyalty across different stages in their journey.
Voice of the Customer (VoC) programs: Our VoC programs allow businesses to put their customers at the heart of their most critical decisions with real-time insights into how customers feel at every stage in the journey. From first-time buyers to repeat customers, businesses can understand what matters most to customers so they can take action to maximise profits and drive customer loyalty and satisfaction.
Employee experience management: By improving the employee experience, businesses can also improve the customer experience, as happy and engaged employees are more likely to provide excellent customer service. Qualtrics has tools for collecting employee feedback, analysing data, and improving engagement and retention.
Our workflows seamlessly integrate with the tools and systems organisations use every day, including popular CRM software and chatbots to improve operating efficiency and increase revenue opportunities.
We’re also able to show the connection between CX metrics and business outcomes. This is thanks to mechanisms to help customers understand the ROI of their efforts. Our Business Impact Optimizer allows users to input key cost drivers, information about their existing customers (segments, current satisfaction, average spend, etc.) and then model out the impact of improvements in CX to bottom line metrics.
From a services perspective, Qualtrics performs TCO analyses in pre-sales engagements, and conducts ROI advisory services and workshops post-sales, which help customers ensure they are connecting their program to the right business metrics in order to effectively generate ROI insights.
Qualtrics XM for Customer Frontlines gives organisations complete peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability. With robust management tools, they can control team and department access too, ensuring the right data flows to the right people.
And we’re continuously evolving to drive insights and meaningful actions across our product, services, support and partner interactions to improve CX.
2060