Workforce Engagement Management (WEM): (Includes WFM and Recording)

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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

The productivity dividend: AI is making CX faster. But is it making the work behind it any better? September 29, 2026
Don’t let your AI agents go crazy September 28, 2026
Lauren Hyde steps Into CEO role at Australian Marketing Institute September 24, 2026
Beyond the stadium – how tech and data are redefining modern fandom September 20, 2026
How the Melbourne Park Voice of Customer platform turns feedback into action September 14, 2026
How NiCE is navigating the CCaaS paradigm shift in ANZ September 7, 2026
Only pay when AI delivers – The sweet promise of outcome based pricing September 3, 2026
Why it will be vital to provide ongoing support for your digital workforce September 1, 2026
Agentic contact centres need a judgement escalation ladder August 27, 2026
How Specsavers maintains a clear-eyed view on the customer’s journey August 26, 2026

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