While AI agent adoption in Australia surged by 119% in early 2025, a significant gap has emerged – the hurdle between a successful pilot and full-scale production.

To succeed in the AI era, leaders must cut through the noise of a crowded tech landscape. This report synthesises direct insights from a series of interviews with Australia’s foremost CX and IT visionaries, including:

Jessica Dawson: Head of AI Enablement at NAB

David Russell: General Manager, Enterprise Digital Services (Corporate), Nexon Asia Pacific

Andrew Dome: Chief Digital & Information Officer, Uniting

Michael Buttsworth: Associate Director, Student Experience Service Centre, Charles Sturt University

Tyler Mason: Chief Technology Officer, El Jannah

Gain the insights needed to architect a unified ecosystem where human ingenuity and automated intelligence coexist.