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Tuesday, 25th August 2026

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Event type: Conference

CMO Summit 2026!

22-07-26 - 23-07-26

Surfers Paradise , Queensland

Marketing Tech Symposium 2026

08-09-26 - 09-09-26

Hunter Valley, NSW

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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

How customer experience is redefined during peak sales moments August 24, 2026
TAL appoints Alexis Denby as Chief Customer and Health Officer August 20, 2026
Amplify your strengths not your sins – Sealy on the reality of AI in CX August 17, 2026
Customer-facing AI needs an escalation promise, Not just a faster answer August 12, 2026
Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre August 11, 2026
Is AI a jobs shrinker or catalyst for more high value work? July 30, 2026
The next era of customer loyalty – trust, data, and agentic commerce July 29, 2026
Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit July 27, 2026
Why Australian brands must treat product updates as premium CX July 22, 2026
Why Agentic AI and CX orchestration are redefining Australian contact centres July 20, 2026

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