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How is conversational AI impacting the future of customer experience? What does this mean for your organisation?
November 10, 2022 @ 11:30 am - 12:30 pm
In the past, interactions with chatbots and AI were less than satisfactory but the technology has come a long way since its early days. Organisations that use conversational AI gain measurable improvements in service level delivery, customer satisfaction levels, employee engagement and overall productivity in the contact centre.
Conversational AI can now deliver very human-like interactions that greatly enhance the performance of traditional voice assistants and virtual agents. Despite plenty of interest in the potential of this technology and the success of a few notable examples, many Australian organisations, for a variety of reasons, are wary of making significant investments in conversational AI.
Please join our industry experts and panel of CX practitioners as we aim to answer:
- How far has conversational AI advanced in recent years?
- How can conversational AI improve the customer experience?
- How ready is your organisation for it?
- What roadblocks, resistance or challenges do organisations face?
- Learn what Conversational AI can do for your organisation?
- Discover what others are doing and the challenges / opportunities they face?
- Introduction by Mark Atterby – 5 Min
- TED talk style presentation by Rebecca Wilson, CCXP – 15 Min
- Moderated Panel Discussion – 40 Min
- Q & A
Confirmed Panelists include:
- Roel Wijmans, Head of Innovation at Flight Centre
- Rik Johnson, Head of Solutions, Curious Thing
- Jayne Brock, Conversation Automation Analyst