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What makes customer experience so difficult? Remember, technology is not a silver bullet.
October 27, 2022 @ 11:30 am - 12:30 pm
(III of IV) “Join the Conversation” series of webinars sponsored by SAP
Delivering a great customer experience is hard. There are so many factors that go into creating a great customer experience including strategy, culture, processes, technology and organisational structure. Making the necessary changes to any of these factors can be a complex challenge on their own. Challenges are compounded by the need to prioritise the allocation of limited resources, time and focus to any of these factors.
Join our panel of industry experts and thought leaders as we discuss:
- Understanding your CX ecosystem and how it impacts your vision
- Overcoming the challenges and roadblocks to driving change within your organisation
- How to weave CX into everything you do
- Why collaboration is necessary for great customer experience
Agenda:
1. Introduction 5 minutes
2. Main Presentation, 20 minutes – Rebecca Wilson, CCXP
3. Panel discussion, 40 minutes:
- Bonnie Mooney, Head of CX at McMillan Shakespeare
- Jane Tyzack, Founding Director – Change Playbook
- David Scribner, Global CX Director SAP
4. Q & A, 15 minutes
Sponsored by:
