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Your CX priorities in 2022 – are they on the money?
March 3, 2022 @ 11:30 am
Free
It’s 2022 already. Challenge and change defined 2020. And 2021 was about accepting and adapting to the changes. The acceleration in digital-first service experiences over the last two years have redefined our future and forced a shift in priorities for many CX and service leaders.
So, what does ‘normal’ look like this year?
Join us for a fresh take on the consumer, employee and business behaviour trends you need to stay on top of! Listen as senior Australian CX leaders discuss the key trends they have witnessed and explain the strategies they’ve adopted in response.
Presenters
Rebecca Wilson, CCXP:
Rebecca works with C-Suite and leadership teams and individuals to ignite their belief in themselves and in their people in order to drive success and accelerate change. Her years of experience in the development and execution of customer and employee experience strategies based on human centred design and behavioural science principles provide valuable, practical business pathways.
Ayelet Mendel Girin – General Head of Customer Experience – The Humm Group
Ayelet is responsible for designing and delivering a holistic, human and environment-centric customer experience. The goal is to build impactful, long-standing, shared-value relationships with customers across Australia, New Zealand, UK, Ireland and Canada.
More to be announced soon!