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Event category: Customer Experience

23
Mar
23
Mar
-
24
Mar

Customer 360 Symposium 2027

23-03-27 - 24-03-27
Hunter Valley, NSW
Conference
13
Aug
13
Aug

Connection is Everything: Building Customer & Employee Relationships That Last

13-08-26 @ 02:00 PM
Online Event
Webinar
08
Oct
08
Oct
-
09
Oct

CX Retreat 2026

08-10-26 - 09-10-26
Cape Schanck,Victoria
Conference
23
Apr
23
Apr

Digital CX Awards 2026

23-04-26 -
Singapore
Awards Dinner or Gala
23
Apr
23
Apr

Digital CX Summit 2026

23-04-26 -
Singapore
Conference
31
Mar
31
Mar
-
01
Apr

Customer 360 Symposium 2026

31-03-26 - 01-04-26
Hunter Valley, NSW
Conference
05
Aug
05
Aug
-
06
Aug

The Customer Show Exec Forum

05-08-26 - 06-08-26
Flemington Raceway, Melbourne
Tradeshow, Consumer Show or Expo

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • The productivity dividend: AI is making CX faster. But is it making the work behind it any better? September 29, 2026
  • Don’t let your AI agents go crazy September 28, 2026
  • Lauren Hyde steps Into CEO role at Australian Marketing Institute September 24, 2026
  • Beyond the stadium – how tech and data are redefining modern fandom September 20, 2026
  • How the Melbourne Park Voice of Customer platform turns feedback into action September 14, 2026
  • How NiCE is navigating the CCaaS paradigm shift in ANZ September 7, 2026
  • Only pay when AI delivers – The sweet promise of outcome based pricing September 3, 2026
  • Why it will be vital to provide ongoing support for your digital workforce September 1, 2026
  • Agentic contact centres need a judgement escalation ladder August 27, 2026
  • How Specsavers maintains a clear-eyed view on the customer’s journey August 26, 2026
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