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Contact Centre Symposium
Rydges Resort Hunter Valley , AustraliaIn today’s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous ...
AI in CX: Designing Personalised Customer Experiences – Webinar
OnlineThe future of customer experience (CX) is being driven by AI – and we’re showing you how. This session, will dive deep into how AI can help you better understand your customers and deliver tailored experiences that stand out. • How AI is transforming customer insights to improve CX across every channel • Using AI-powered ...
Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World
As Asia cements its position as a global hub for innovation and economic growth, the region’s customer contact functions are redefining how businesses engage with their customers. According to the 2025 industry report by CX Network, building contact centre capabilities is a top strategic aim for industry leaders this year; specifically: 70% across the region’s ...