Online Conference

The pandemic has added a fresh impetus to Voice of the Customer (VoC) programs. Previously, they were shown to be a key driver of growth with businesses with best in-class VoC programs demonstrating 55% greater customer retention rates, a 23% decrease in year-over-year customer service costs and significantly higher employee engagement rates. Our own 2020 Global ...

New realities, new consumers, new digital conversations. The needs of today’s customers cannot be fulfilled with yesterday’s platforms! In a rapidly changing world, you need to innovate quickly, anticipate intent and to be as digitally fluent as your customers are. Please join Optus and NICE at this Virtual Event to hear from Rachel Eade, Senior Customer ...

When working in B2B eCommerce, it’s easy to believe that all your customer wants is to purchase your stock. However, we need to be always mindful that we are delivering an end-to-end, customer-centric experience that drives customer engagement and loyalty. COVID-19 has meant that most manufacturers and distributors are either starting, accelerating or re-focusing their ...

Join us on 30th November to uncover successful strategies for bringing together the voice of your customers and employees to innovate customer, employee, product, and brand experience. Discover: how connected experiences can set you apart with Total Experience Management (TXM) Connect: with a community of peers, partners, and industry changemakers to grow your network Celebrate: those ...

Enhancing customer satisfaction through personalisation,  digitisation and channel integration The CX department of the future is one that is lean and agile, driven and supported by customer data, that not only delivers personalized services to customers in the channel of their choice but also predicts customer intent. However, for most business in the APAC region, ...

We're bringing the Freshworks Global Jam to your home. Join us for a virtual live event on June 23, when we explore the most-talked about trends in customer experience, IT, sales, and marketing. You’ll discover new strategies for delivering delightful experiences that create raving fans, accelerate sales, and take IT to new heights — all ...

Enhancing CX is a mission-critical mandate for modern businesses.CX has clearly become key to business competitiveness and will imminently overtake price and product as the key brand differentiator. 77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months. This demand for digital interactions ...