Past Events › Online Conference

New realities, new consumers, new digital conversations. The needs of today’s customers cannot be fulfilled with yesterday’s platforms! In a rapidly changing world, you need to innovate quickly, anticipate intent and to be as digitally fluent as your customers are. Please join Optus and NICE at this Virtual Event to hear from Rachel Eade, Senior Customer Delivery Specialist at Ergon Energy Retail, who will share key insights from their journey to create extraordinary customer experience with NICE CXone; the market-leading cloud-based CX platform that has…

When working in B2B eCommerce, it’s easy to believe that all your customer wants is to purchase your stock. However, we need to be always mindful that we are delivering an end-to-end, customer-centric experience that drives customer engagement and loyalty. COVID-19 has meant that most manufacturers and distributors are either starting, accelerating or re-focusing their digital transformation. At The B2B eCommerce Show, leaders of local and international experience will demonstrate how to transform digital purchasing to exceed customer expectations, and deliver…

Join us on 30th November to uncover successful strategies for bringing together the voice of your customers and employees to innovate customer, employee, product, and brand experience. Discover: how connected experiences can set you apart with Total Experience Management (TXM) Connect: with a community of peers, partners, and industry changemakers to grow your network Celebrate: those who are unafraid to push innovation, those who dream of what's next and do what it takes to get there Register here >> https://bit.ly/31N0Uto

Enhancing customer satisfaction through personalisation,  digitisation and channel integration The CX department of the future is one that is lean and agile, driven and supported by customer data, that not only delivers personalized services to customers in the channel of their choice but also predicts customer intent. However, for most business in the APAC region, the reality is that CX and customer service organizations are still voice centric, relying on retrospective data and lacking in a single view of the…

We're bringing the Freshworks Global Jam to your home. Join us for a virtual live event on June 23, when we explore the most-talked about trends in customer experience, IT, sales, and marketing. You’ll discover new strategies for delivering delightful experiences that create raving fans, accelerate sales, and take IT to new heights — all without leaving your desk. Agenda Join us online on June 23 as we explore the most-talked-about trends in customer experience, IT, sales, and marketing from our…