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June 2021
How Successful CX Programs Demonstrate VALUE – Live with Jim Tincher, CCXP
Jim Tincher, CCXP | Global CX thought leaders will share the latest research on specific accelerators that demonstrate CX value About this event In this webinar Jim Tincher, CCXP will share with us the outcomes of recent research conducted by his team. Over 150 hours of interviews of CX leads, CEOs and CMOs, from B2B and B2B2C, they found successful programs had a specific way of showing value that was not tied to overall revenue, but instead more granular outcomes.…
Find out more »August 2021
Customer Experience Excellence Course
Increase your CX capability & prepare for the CCXP (Certified Customer Experience Professional) accreditation with CXPA Recognised Training Provider Lynn Hunsaker WHY CHOOSE THIS COURSE? The Customer Experience Excellence Course has been designed by Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, CXPA Board Member, Adjunct professor at the University of California, Santa Cruz, Silicon Valley Univeristy Extension. Most people have certain customer experience specialties in their career background. What you need to succeed is a solid understanding of the full spectrum…
Find out more »April 2023
ALA 2023 Customer Loyalty Courses this April
Don’t miss the ALA 2023 Customer Loyalty Courses this April The Australian Loyalty Association’s revamped and modernised 2023 Customer Loyalty Course will be held next month, book now and receive an exclusive 10% discount. The course offers a combination of lectures, group discussions, case studies, and module exercises and will provide you with the processes and tools needed to create, develop and manage a world-class loyalty and customer engagement program. Topics include loyalty history and challenges, privacy and fraud prevention, segmentation and…
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