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CX APAC 2023 Enhancing customer satisfaction through personalisation, digitisation and channel integration
OnlineEnhancing CX is a mission-critical mandate for modern businesses.CX has clearly become key to business competitiveness and will imminently overtake price and product as the key brand differentiator. 77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months. This demand for digital interactions ...
The Customer Show Asia 2023 – Mega Expo
Sands Expo & Convention Centre, Singapore , SingaporeThe Customer Show Asia will be the region’s #1 Meeting Place for CX, Marketing & Digital Experience Community. Be prepared to meet more than 1000 decision-makers and influencers involved in customer experience/marketing strategies. There will also be an extensive array of customer & marketing technology/solutions exhibitors, the leading NextGen CX premium conference, 2 streams and ...
ALA 2023 Customer Loyalty Courses this April
Don’t miss the ALA 2023 Customer Loyalty Courses this April The Australian Loyalty Association’s revamped and modernised 2023 Customer Loyalty Course will be held next month, book now and receive an exclusive 10% discount. The course offers a combination of lectures, group discussions, case studies, and module exercises and will provide you with the processes and tools ...
The Customer Show
Melbourne Convention and Exhibition CentreAustralia's Biggest Gathering Across the Entire Customer Experience Ecosystem The Customer Show is the largest Customer Experience Exhibition across Australia & NZ. Housed in the Melbourne Convention and Exhibition Centre, it is the number one meeting place for business leaders wanting to gear their organisation towards the next frontier of CX. Join us and be ...
Customer Contact Week Digital ANZ 2023
OnlineEnhancing Customer Experience through Technology, Omnichannel Integration, Personalization and Employee Engagement in a Hybrid Work Environment Customer’s expectations have shifted over the past couple of years, and it is important for organizations to ask if they have pivoted enough to keep up with the evolving demands of customers. The current state and future of contact ...
CMO Summit August 3 – 4
The STAR Gold Coast, Queensland, AustraliaWe are excited to announce that the CMO Summit returns! Leading Chief Marketing Strategists Representing Leading Organisations and Innovative Marketing Companies from Around the Globe gather on the 3-4th of August 2023 at The Star Gold Coast, Gold Coast, Australia. The Summit provides a highly focused and interactive atmosphere to address and gain solutions specific ...
Annual International Loyalty Conference 2023
The ALA is excited to bring you the 2023 ALA Annual International Loyalty Conference, in person at the Gold Coast. Hear domestic & international industry-leading speakers delve into the hot topics facing loyalty marketers in 2023, including generative AI, privacy, personalisation, optimisation and more. The conference will feature presentations from 9:15am on Thursday the 10th of August, ...
Customer Show Sydney
Unlock the Potential of Your Customer Experience Strategy at The Customer Show in Sydney! Welcome to The Customer Show. Our mission is simple - to inspire and empower businesses to deliver exceptional customer experiences by sharing knowledge, insights and best practices from over 80 leading experts in the field. At The Customer Show, you will gain ...
Generative AI for Enterprise
How can you take advantage of Generative AI? Where do you start? What do you want to achieve? What will be its impact? How can you scale? How will your customers be impacted? What about your employees? Organisations that do not position themselves to take the benefits of Generative AI will struggle to compete. Generative ...
21st Annual Government Contact Centre Summit
This year, between the 23rd and 25th of October GovCC will welcome leaders from local, state, and federal government to explore the most innovative use cases in citizen service and discuss how the contact centre can be enhanced to deliver a great customer experience. Examining customer centric approaches, connecting layers of government, unlocking the power ...