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Freshworks Virtual Global Jam 2022
OnlineWe're bringing the Freshworks Global Jam to your home. Join us for a virtual live event on June 23, when we explore the most-talked about trends in customer experience, IT, sales, and marketing. You’ll discover new strategies for delivering delightful experiences that create raving fans, accelerate sales, and take IT to new heights — all ...
Let’s keep it real! Is your CX strategy on the right path to success?
(I of IV) "Join the Conversation" series of webinars sponsored by SAP Customer experience success requires a lot more than great intentions. It requires a very concrete vision of what success looks like and a sound strategy to execute. All too often, however, the best-laid plans for CX success fail to deliver. So how do ...
https://www.auscontact.com.au/events/event/webex-webinar-seamless-omnichannel-cx-connected-customer-journey
To meet the ever-increasing expectations and demands of customers for seamless and personalised experiences, the contact centre needs to facilitate a connected journey across all channels a customer may choose to use. Have you heard customers complaining of: Why do I have to remember my booking or confirmation number? Why don't you already know what ...
We have a lot of customer data but CX performance scores are declining – what’s going wrong?
(II of IV) "Join the Conversation" series of webinars sponsored by SAP Brands are collecting more and more information about their customers. This should lead to a greater understanding of our customers and improved CX performance. Yet performance scores are declining. According to Forrester’s 2022 CX index, the quality of CX has returned to 2020 ...
GOVCC Government: Customer Contact Week 2022 for Government
Is improving the citizen experience a luxury or a necessity? Today, we’ve learnt the answer is the latter with the frontrunners in the government space focused on perfecting the balance between digital citizen experiences and human services. In 2015 the DTA was built to help state and federal governments remove siloes, working closely to digitise their interactions with citizens. ...
What makes customer experience so difficult? Remember, technology is not a silver bullet.
(III of IV) "Join the Conversation" series of webinars sponsored by SAP Delivering a great customer experience is hard. There are so many factors that go into creating a great customer experience including strategy, culture, processes, technology and organisational structure. Making the necessary changes to any of these factors can be a complex challenge on their own. Challenges ...
How is conversational AI impacting the future of customer experience? What does this mean for your organisation?
OnlineIn the past, interactions with chatbots and AI were less than satisfactory but the technology has come a long way since its early days. Organisations that use conversational AI gain measurable improvements in service level delivery, customer satisfaction levels, employee engagement and overall productivity in the contact centre. Conversational AI can now deliver very human-like ...
CX Asia Week 2022
Sands Expo & Convention Centre, Singapore , SingaporeCX Asia Week 2022 is proud to be Asia’s #1 CX event! This event will bring CX leaders across various industries together with leading CX technology & solutions providers to cover the latest topics and discussions in delivering quality, excellent customer experience in businesses. Join us this November for our 10th CX Asia Week as ...
How to ‘wow’ your customers with customer-centric led innovation
(IV of IV) "Join the Conversation" series of webinars sponsored by SAP A customer experiences ‘WOW’ when they receive a pleasant surprise. Rather than being satisfied with their experience, their expectations have been exceeded. To create this sense of ‘WOW’ in the mind of your customer requires a culture that puts the customer at the ...
CX APAC 2023 Enhancing customer satisfaction through personalisation, digitisation and channel integration
OnlineEnhancing CX is a mission-critical mandate for modern businesses.CX has clearly become key to business competitiveness and will imminently overtake price and product as the key brand differentiator. 77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months. This demand for digital interactions ...