If you would like to see an event listed here please email editorial@cxfocus.com.au.
What makes customer experience so difficult? Remember, technology is not a silver bullet.
(III of IV) "Join the Conversation" series of webinars sponsored by SAP Delivering a great customer experience is hard. There are so many factors that go into creating a great customer experience including strategy, culture, processes, technology and organisational structure. Making the necessary changes to any of these factors can be a complex challenge on their own. Challenges ...
How is conversational AI impacting the future of customer experience? What does this mean for your organisation?
OnlineIn the past, interactions with chatbots and AI were less than satisfactory but the technology has come a long way since its early days. Organisations that use conversational AI gain measurable improvements in service level delivery, customer satisfaction levels, employee engagement and overall productivity in the contact centre. Conversational AI can now deliver very human-like ...
CX Asia Week 2022
Sands Expo & Convention Centre, Singapore , SingaporeCX Asia Week 2022 is proud to be Asia’s #1 CX event! This event will bring CX leaders across various industries together with leading CX technology & solutions providers to cover the latest topics and discussions in delivering quality, excellent customer experience in businesses. Join us this November for our 10th CX Asia Week as ...
How to ‘wow’ your customers with customer-centric led innovation
(IV of IV) "Join the Conversation" series of webinars sponsored by SAP A customer experiences ‘WOW’ when they receive a pleasant surprise. Rather than being satisfied with their experience, their expectations have been exceeded. To create this sense of ‘WOW’ in the mind of your customer requires a culture that puts the customer at the ...
CX APAC 2023 Enhancing customer satisfaction through personalisation, digitisation and channel integration
OnlineEnhancing CX is a mission-critical mandate for modern businesses.CX has clearly become key to business competitiveness and will imminently overtake price and product as the key brand differentiator. 77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months. This demand for digital interactions ...
The Customer Show Asia 2023 – Mega Expo
Sands Expo & Convention Centre, Singapore , SingaporeThe Customer Show Asia will be the region’s #1 Meeting Place for CX, Marketing & Digital Experience Community. Be prepared to meet more than 1000 decision-makers and influencers involved in customer experience/marketing strategies. There will also be an extensive array of customer & marketing technology/solutions exhibitors, the leading NextGen CX premium conference, 2 streams and ...
ALA 2023 Customer Loyalty Courses this April
Don’t miss the ALA 2023 Customer Loyalty Courses this April The Australian Loyalty Association’s revamped and modernised 2023 Customer Loyalty Course will be held next month, book now and receive an exclusive 10% discount. The course offers a combination of lectures, group discussions, case studies, and module exercises and will provide you with the processes and tools ...
The Customer Show
Melbourne Convention and Exhibition CentreAustralia's Biggest Gathering Across the Entire Customer Experience Ecosystem The Customer Show is the largest Customer Experience Exhibition across Australia & NZ. Housed in the Melbourne Convention and Exhibition Centre, it is the number one meeting place for business leaders wanting to gear their organisation towards the next frontier of CX. Join us and be ...
Customer Contact Week Digital ANZ 2023
OnlineEnhancing Customer Experience through Technology, Omnichannel Integration, Personalization and Employee Engagement in a Hybrid Work Environment Customer’s expectations have shifted over the past couple of years, and it is important for organizations to ask if they have pivoted enough to keep up with the evolving demands of customers. The current state and future of contact ...
CMO Summit August 3 – 4
The STAR Gold Coast, Queensland, AustraliaWe are excited to announce that the CMO Summit returns! Leading Chief Marketing Strategists Representing Leading Organisations and Innovative Marketing Companies from Around the Globe gather on the 3-4th of August 2023 at The Star Gold Coast, Gold Coast, Australia. The Summit provides a highly focused and interactive atmosphere to address and gain solutions specific ...