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How Successful CX Programs Demonstrate VALUE – Live with Jim Tincher, CCXP
OnlineJim Tincher, CCXP | Global CX thought leaders will share the latest research on specific accelerators that demonstrate CX value About this event In this webinar Jim Tincher, CCXP will share with us the outcomes of recent research conducted by his team. Over 150 hours of interviews of CX leads, CEOs and CMOs, from B2B ...
Why you need a ‘Customer Centric’ culture to succeed at customer experience
OnlineWhat exactly does it mean for a business to be 'customer centric', how does it play out in the real world and what benefits can it bring organisations and their CX strategy? Using real life examples, Dr Linden Brown from MarketCulture Strategies, international speaker and author of The Customer Culture Imperative, demonstrates how brands that develop ...
Customer Experience Excellence Course
Increase your CX capability & prepare for the CCXP (Certified Customer Experience Professional) accreditation with CXPA Recognised Training Provider Lynn Hunsaker WHY CHOOSE THIS COURSE? The Customer Experience Excellence Course has been designed by Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, CXPA Board Member, Adjunct professor at the University of California, Santa Cruz, Silicon Valley Univeristy ...
CXN Live: Voice of the Customer APAC – Online Event
OnlineThe pandemic has added a fresh impetus to Voice of the Customer (VoC) programs. Previously, they were shown to be a key driver of growth with businesses with best in-class VoC programs demonstrating 55% greater customer retention rates, a 23% decrease in year-over-year customer service costs and significantly higher employee engagement rates. Our own 2020 Global ...
Utilities: Defining a new standard of Customer Experience
OnlineNew realities, new consumers, new digital conversations. The needs of today’s customers cannot be fulfilled with yesterday’s platforms! In a rapidly changing world, you need to innovate quickly, anticipate intent and to be as digitally fluent as your customers are. Please join Optus and NICE at this Virtual Event to hear from Rachel Eade, Senior Customer ...
The B2B Ecommerce Show Online – Next Generation Digital Strategies for Manufacturers and Distributors
OnlineWhen working in B2B eCommerce, it’s easy to believe that all your customer wants is to purchase your stock. However, we need to be always mindful that we are delivering an end-to-end, customer-centric experience that drives customer engagement and loyalty. COVID-19 has meant that most manufacturers and distributors are either starting, accelerating or re-focusing their ...
Alida Activate
OnlineJoin us on 30th November to uncover successful strategies for bringing together the voice of your customers and employees to innovate customer, employee, product, and brand experience. Discover: how connected experiences can set you apart with Total Experience Management (TXM) Connect: with a community of peers, partners, and industry changemakers to grow your network Celebrate: those ...
CCW Customer Contact Week
The STAR Gold Coast, Queensland, AustraliaEvolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence In 2021 we’re revolutionising customer contact and spinning everything we once knew on its head! 2020 proved no matter the challenges the contact centre community faced, when push came to shove they were able to step up and adapt to disruptive ...
Your CX priorities in 2022 – are they on the money?
It’s 2022 already. Challenge and change defined 2020. And 2021 was about accepting and adapting to the changes. The acceleration in digital-first service experiences over the last two years have redefined our future and forced a shift in priorities for many CX and service leaders. So, what does ‘normal’ look like this year? Join us ...
CX APAC Online 2022
OnlineEnhancing customer satisfaction through personalisation, digitisation and channel integration The CX department of the future is one that is lean and agile, driven and supported by customer data, that not only delivers personalized services to customers in the channel of their choice but also predicts customer intent. However, for most business in the APAC region, ...