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Alida Activate
OnlineJoin us on 30th November to uncover successful strategies for bringing together the voice of your customers and employees to innovate customer, employee, product, and brand experience. Discover: how connected experiences can set you apart with Total Experience Management (TXM) Connect: with a community of peers, partners, and industry changemakers to grow your network Celebrate: those ...
CCW Customer Contact Week
The STAR Gold Coast, Queensland, AustraliaEvolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence In 2021 we’re revolutionising customer contact and spinning everything we once knew on its head! 2020 proved no matter the challenges the contact centre community faced, when push came to shove they were able to step up and adapt to disruptive ...
Your CX priorities in 2022 – are they on the money?
It’s 2022 already. Challenge and change defined 2020. And 2021 was about accepting and adapting to the changes. The acceleration in digital-first service experiences over the last two years have redefined our future and forced a shift in priorities for many CX and service leaders. So, what does ‘normal’ look like this year? Join us ...
CX APAC Online 2022
OnlineEnhancing customer satisfaction through personalisation, digitisation and channel integration The CX department of the future is one that is lean and agile, driven and supported by customer data, that not only delivers personalized services to customers in the channel of their choice but also predicts customer intent. However, for most business in the APAC region, ...
The Customer Show
Melbourne Convention and Exhibition CentreAustralia's Biggest Gathering Across the Entire Customer Experience Ecosystem Most organisations have seen their internal structures and teams undergo immense change in the race to provide on-demand, seamless and top-notch experiences that customers now expect as the new norm. However, more complex CX operating models, greater stakeholder involvement and evolving customer behaviour poses greater risk ...
Freshworks Virtual Global Jam 2022
OnlineWe're bringing the Freshworks Global Jam to your home. Join us for a virtual live event on June 23, when we explore the most-talked about trends in customer experience, IT, sales, and marketing. You’ll discover new strategies for delivering delightful experiences that create raving fans, accelerate sales, and take IT to new heights — all ...
Let’s keep it real! Is your CX strategy on the right path to success?
(I of IV) "Join the Conversation" series of webinars sponsored by SAP Customer experience success requires a lot more than great intentions. It requires a very concrete vision of what success looks like and a sound strategy to execute. All too often, however, the best-laid plans for CX success fail to deliver. So how do ...
https://www.auscontact.com.au/events/event/webex-webinar-seamless-omnichannel-cx-connected-customer-journey
To meet the ever-increasing expectations and demands of customers for seamless and personalised experiences, the contact centre needs to facilitate a connected journey across all channels a customer may choose to use. Have you heard customers complaining of: Why do I have to remember my booking or confirmation number? Why don't you already know what ...
We have a lot of customer data but CX performance scores are declining – what’s going wrong?
(II of IV) "Join the Conversation" series of webinars sponsored by SAP Brands are collecting more and more information about their customers. This should lead to a greater understanding of our customers and improved CX performance. Yet performance scores are declining. According to Forrester’s 2022 CX index, the quality of CX has returned to 2020 ...
GOVCC Government: Customer Contact Week 2022 for Government
Is improving the citizen experience a luxury or a necessity? Today, we’ve learnt the answer is the latter with the frontrunners in the government space focused on perfecting the balance between digital citizen experiences and human services. In 2015 the DTA was built to help state and federal governments remove siloes, working closely to digitise their interactions with citizens. ...