CX Focus Magazine members receive a 20% discount when booking, use code CXFM20 Connecting You to What's Next in CX Customers now expect a certain level of experience as they move throughout their day: Fast, frictionless, personalised. Companies are no longer just competing with their competitors, but with the likes of Uber and Amazon, to ...

Contact centres sit at the frontline of an organisation, they play a critical role in building trust with customers, whilst improving overall customer relationships. In the customer service industry, millions of dollars are spent every year in contact centres. With increasing demands from customers and technology development, contact centre managers are under high pressure to ...

For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management. ...

Forward Marketing Summit is Australia's leading conference where marketing, data and technology converge! Formerly known as Big Data & AI Leaders Summit and Digital Marketing Leaders Summit, this summit will bring together over 300 digital marketers, data scientists, analysts, developers and product leaders. Together, they will share best practices of how to leverage data to ...

A free online event, for customer-centric leaders Customers. From delivering a five-star experience through measuring success and loyalty, the rapid and constant pace of change makes keeping up with customer demands and wishes challenging for even the most committed of Customer Leaders. This is why Corinium are flipping CX conferences on their head by bringing our ...

CXPA Australia will be the first country to commence the celebrations that will take place across 70 countires to honour all CX professionals dedicated to creating great experiences. All ticket sales will be donated to the Salvation Army. CLICK HERE TO REGISTER AGENDA 8.00am Welcome to Country Conducted by Traditional Owner of the Wurundjeri People 8.10am Welcome ...

We are delighted to present to you Chief Customer Online, A/NZ. CCO Online, A/NZ will create new conversations between customer experience leaders on vital focus areas, including customer-centred transformation, digital transformation, capturing customers emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer. Key themes: Customer experience ...

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th anniversary, we are ...

The COVID 19 Pandemic has led to Contact Centre Leaders rethinking its contact centre strategy and how it should plan and manage its contact centre operations. It has created many operational issues for contact centre operations and it has underscored the need for contact centre resiliency, The question is how do you do so successfully? ...

CX Summit 2021 returns live on your screen on January 28, 2021, to show why CX is the driving force in a complex and more digital world. The conference will present ways to create, deliver and optimize best customer experiences. It will answer the question “What Makes Today’s Most Successful CX Leaders?”. It is a ...