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Customer Service & Experience USA 2020
OnlineCustomer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th anniversary, we are ...
8th Contact Centres Asia Summit 2020 – Online Event
The COVID 19 Pandemic has led to Contact Centre Leaders rethinking its contact centre strategy and how it should plan and manage its contact centre operations. It has created many operational issues for contact centre operations and it has underscored the need for contact centre resiliency, The question is how do you do so successfully? ...
CX Summit 2021
CX Summit 2021 returns live on your screen on January 28, 2021, to show why CX is the driving force in a complex and more digital world. The conference will present ways to create, deliver and optimize best customer experiences. It will answer the question “What Makes Today’s Most Successful CX Leaders?”. It is a ...
14th Annual Customer Experience Management Disrupt
Doltone House Jones Bay Wharf, SydneyResetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic As we look to 2021, a key question at the top of CX leaders' list will be how to align customer strategy to broader business outcomes in the post pandemic world. The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid show ...
The eCommerce Show Australia/New Zealand
OnlineWhen working in eCommerce, it’s easy to become obsessed with selling a product and optimising the transaction itself. However, we need to be always mindful that we are delivering an end-to-end, customer-centric experience that fosters brand loyalty and love. At The eCommerce Show, leaders of local and international experience will demonstrate how to exceed customer expectations, ...
How Successful CX Programs Demonstrate VALUE – Live with Jim Tincher, CCXP
OnlineJim Tincher, CCXP | Global CX thought leaders will share the latest research on specific accelerators that demonstrate CX value About this event In this webinar Jim Tincher, CCXP will share with us the outcomes of recent research conducted by his team. Over 150 hours of interviews of CX leads, CEOs and CMOs, from B2B ...
Why you need a ‘Customer Centric’ culture to succeed at customer experience
OnlineWhat exactly does it mean for a business to be 'customer centric', how does it play out in the real world and what benefits can it bring organisations and their CX strategy? Using real life examples, Dr Linden Brown from MarketCulture Strategies, international speaker and author of The Customer Culture Imperative, demonstrates how brands that develop ...
Customer Experience Excellence Course
Increase your CX capability & prepare for the CCXP (Certified Customer Experience Professional) accreditation with CXPA Recognised Training Provider Lynn Hunsaker WHY CHOOSE THIS COURSE? The Customer Experience Excellence Course has been designed by Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, CXPA Board Member, Adjunct professor at the University of California, Santa Cruz, Silicon Valley Univeristy ...
CXN Live: Voice of the Customer APAC – Online Event
OnlineThe pandemic has added a fresh impetus to Voice of the Customer (VoC) programs. Previously, they were shown to be a key driver of growth with businesses with best in-class VoC programs demonstrating 55% greater customer retention rates, a 23% decrease in year-over-year customer service costs and significantly higher employee engagement rates. Our own 2020 Global ...
Utilities: Defining a new standard of Customer Experience
OnlineNew realities, new consumers, new digital conversations. The needs of today’s customers cannot be fulfilled with yesterday’s platforms! In a rapidly changing world, you need to innovate quickly, anticipate intent and to be as digitally fluent as your customers are. Please join Optus and NICE at this Virtual Event to hear from Rachel Eade, Senior Customer ...