CX Focus Magazine members receive a 20% discount when booking. Use code CXFM20 Future Contact Centres 2019 is about the delivering happiness to your customers.   Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to ...

Shape CX for Improved Business Outcomes. Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit ...

Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what ...

Clariden Global is pleased to invite you to the inaugural ANZ Service Design Forum to be held at Sofitel Sydney Wentworth on 28 - 29 August 2019. Stay ahead of the technology curve and discover what’s truly cutting-edge with the sector to achieve the best customer experience with high quality and sustainable customer service. This ...

CX Focus Magazine members receive a 20% discount when booking, use code CXFM20 Connecting You to What's Next in CX Customers now expect a certain level of experience as they move throughout their day: Fast, frictionless, personalised. Companies are no longer just competing with their competitors, but with the likes of Uber and Amazon, to ...

Contact centres sit at the frontline of an organisation, they play a critical role in building trust with customers, whilst improving overall customer relationships. In the customer service industry, millions of dollars are spent every year in contact centres. With increasing demands from customers and technology development, contact centre managers are under high pressure to ...

For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management. ...

Forward Marketing Summit is Australia's leading conference where marketing, data and technology converge! Formerly known as Big Data & AI Leaders Summit and Digital Marketing Leaders Summit, this summit will bring together over 300 digital marketers, data scientists, analysts, developers and product leaders. Together, they will share best practices of how to leverage data to ...

A free online event, for customer-centric leaders Customers. From delivering a five-star experience through measuring success and loyalty, the rapid and constant pace of change makes keeping up with customer demands and wishes challenging for even the most committed of Customer Leaders. This is why Corinium are flipping CX conferences on their head by bringing our ...