CX Focus Magazine members receive a 20% discount when booking. Use code CXFM20 Future Contact Centres 2019 is about the delivering happiness to your customers.   Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to ...

Shape CX for Improved Business Outcomes. Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit ...