# CXFocus Magazine > Customer Experience Leadership - CXFocus > Last updated: 2026-09-21 ## Search - Search URL: `https://cxfocus.com.au?s={query}` ## Recent Content - [Beyond the stadium - how tech and data are redefining modern fandom](https://cxfocus.com.au/beyond-the-stadium-how-tech-and-data-are-redefining-modern-fandom/): Over the years the fan experience has become increasingly sophisticated, where sporting and entertainment organisations, venues, hospitality providers, as well as retailers are using technology to provide data driven and personalised fan experiences. From high-density Wi-Fi networks across iconic venues like the MCG and Optus Stadium to hyper-personalised mobile applications, digital innovation has shifted spectatorship ... - [Zendesk appoints David Hall-Johnston as CTO for APAC](https://cxfocus.com.au/news/zendesk-appoints-david-hall-johnston-as-cto-for-apac/): Zendesk has announced the appointment of David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan (APJ). Based in Melbourne, Hall-Johnston leads the company’s regional technology strategy, focusing on enterprise AI adoption and aligning global product developments with local market requirements. Hall-Johnston brings over 20 years of enterprise technology leadership experience to the role. ... - [Poor AI memory costing AU brands customers](https://cxfocus.com.au/news/poor-ai-memory-costing-au-brands-customers/): New research from Twilio’s 2026 Customer Insights Series indicates that consumers are experiencing growing frustration with AI amnesia”, instances where artificial intelligence fails to retain prior context or interaction history, requiring users to repeatedly explain themselves. The research reveals a worrying contradiction. The vast majority of Australian brands surveyed (85%) believe their AI effectively recognises ... - [Zendesk introduces specialised AI agents purpose-built for your business](https://cxfocus.com.au/news/zendesk-introduces-specialised-ai-agents-purpose-built-for-your-business/): Zendesk has introduced Specialised AI Agents designed for industry and business-specific tasks. The technology integrates industry knowledge with an organisation’s existing systems, workflows, and data, aiming to automate up to 80% of workflows. The launch features two primary offerings: Industry Agents, pre-configured for common sector-specific tasks, and Custom Agents, which organisations build around internal processes ... - [How the Melbourne Park Voice of Customer platform turns feedback into action](https://cxfocus.com.au/how-the-melbourne-park-voice-of-customer-platform-turns-feedback-into-action/): A new Voice of Customer platform is helping Melbourne Park understand every guest more clearly and turn feedback into practical improvements for the next event. Across six venues, more than 500 events and close to four million guests each year, no two days at Melbourne Park look the same. The precinct can host a major ... ## Complete Sitemap For a comprehensive list of all URLs, see: https://cxfocus.com.au/sitemaps.xml --- *This file is dynamically generated and highlights our most important content.*