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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • Five steps to improve your organisation’s CX in 2025 February 3, 2025
  • Human & machine collaboration: AI success in 2025 January 31, 2025
  • How personalisation drives a brand’s competitive advantage January 26, 2025
  • Only the best CX will do – Interview with Claire Raeburn from Contact Energy January 21, 2025
  • Inbound capture and AI agents: The future of total experience January 20, 2025
  • Understanding the broader experience that customers desire – Interview with Australian CX Leader of the year 2024, Damian Madden January 19, 2025
  • From customer insights to action –  Empowering the frontline January 12, 2025
  • CX in enterprise software: Get it right, or they may not use it January 10, 2025
  • Recognising CX Champions: 2025 CX Awards Finalists announced December 18, 2024
  • Five reasons why your bank’s customer journeys are falling short – and how to fix them December 17, 2024
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