Success or failure!
Is your contact centre on the right path for the future?
- November 18, 2026
- 11:00 AM AEDT
Software demos look polished, and headline pricing is tempting. But will your contact centre platform actually grow with your business?
Join host Brad Howarth, Byte CTO and founder Robert Roshan, and leading CX and contact centre analysts Audrey William and Michael Clark for a practical, hype-free discussion on evaluating CX technology.
In this session, you’ll learn how to cut through vendor marketing to uncover the true capabilities growing businesses need, stress-test AI and integration claims, and anticipate hidden total cost of ownership (TCO) shifts before you sign the contract.
Register here to secure your place
Host:
Panelists:
Brad Howarth
Technology Writer & Speaker
Michael Clark
Co-founder & Principal Advisor, CXTT
Audrey William
Founder & Principal Analyst, CrayonIQ
Rob Roshan
Founder & CTO, Byte
A practical conversation on evaluating CX technology
The panel and Q&A will explore topics such as:
- How to cut through vendor marketing and uncover the capabilities growing businesses need
- How to stress-test AI and integration claims
- What to look for in total cost of ownership (TCO)—and how it can shift over time
- How to evaluate whether a platform can scale with your business
- And much, much more