Nearly half of Australian frontline workers lack workplace AI guidance, survey findsNovember 13, 2026
Nearly half of Australian frontline workers lack workplace AI guidance, survey findsBy CXFOCUS EditorNovember 13, 2026 Almost half (46%) of frontline workers surveyed by Humanforce have received no employer training, briefing…
Lendi Group unleashes Agentic AI to elevate the lending experienceBy Mark AtterbyOctober 7, 2026 Lendi Group is transitioning to an AI-native operating model by embedding agentic AI across its…
The Role of Email Automation in Customer Onboarding and RetentionBy CXFOCUS EditorSeptember 15, 2026 Customer onboarding and retention are two connected but distinct life cycle challenges for marketing teams.…
Mastering the digital customer journey in an AI orchestrated worldBy Mark AtterbyMarch 31, 2026 The digital customer journey, traditionally viewed as a linear progression from awareness to purchase, has…
