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The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Browsing: Executive Profiles
The Australian Marketing Institute (AMI) has appointed experienced education and marketing executive Lauren Hyde as…
Amplifying empathy with AI – Interview with Michelle Francis, General Manager of Customer Success at Australia Post
By Mark Atterby
For an organisation that connects millions of Australians every day, the shift toward artificial intelligence…
How Kennards Hire is navigating the digital frontier – Interview with Nathan Borg, Head of Digital and Customer Experience
By Mark Atterby
In an industry traditionally seen as a laggard in digital adoption, Kennards Hire is proving…
Leading with empathy – A conversation with Annmaree Bell, Chief Customer Officer, Zurich
By Mark Atterby
In the financial services industry, customer obsession is a term often used but rarely mastered.…
JAX Tyres & Auto is a great example of an Australian organisation pushing the envelope…
Customer experience (CX) is often equated with personalisation and speed. Companies strive to collect more…
Anytime Fitness’s vision for “one million healthier lives” guides their innovative marketing, retention strategies, and…
At Zendesk Relate 25, Mark Atterby, CXFOCUS editor, interviewed Tom Powers VP of Operations at…
Visit Site Last year, Officeworks was recognised with the Best CX Initiative Award at the…
Contact Energy in New Zealand has passed significant milestones on its path to becoming a…