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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • AI and hyperscalers trigger historic shift in contact centre and CX technology market, new research finds July 8, 2026
  • Breaking the bottlenecks of data, silos and the CX execution gap July 6, 2026
  • Managing the next-gen army of humans and bots – The future of Workforce Management (WFM) July 2, 2026
  • Why customer experience has outgrown dashboards June 30, 2026
  • Transparency emerges as the new battleground for consumer trust in AI June 23, 2026
  • From transaction to concierge – How Our Vacation Centre is re-engineering global CX with AI June 15, 2026
  • Want outstanding CX? Overhaul your knowledge base June 10, 2026
  • The compounding cost of delay – Why waiting until 2029 for AI readiness is a losing strategy June 3, 2026
  • Why boosting business resilience should be your chief priority June 2, 2026
  • How Australian organisations are scaling their AI / CX pilots May 28, 2026
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