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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Zendesk unveils the future of agentic AI at Future of Service event April 24, 2026
  • How Uniting NSW.ACT is ensuring the voice of the people it serves shapes its future April 20, 2026
  • From invisible risk to total clarity – quality assurance in the AI era April 18, 2026
  • Amplifying empathy with AI – Interview with Michelle Francis, General Manager of Customer Success at Australia Post April 15, 2026
  • The 2026 Customer 360 Symposium – Discussing CX leaders’ priorities April 8, 2026
  • Mastering the digital customer journey in an AI orchestrated world March 31, 2026
  • 2026 – The year to prioritise contact centre efficiency and quality March 30, 2026
  • How CDM Direct is humanising BPO through AI March 26, 2026
  • How Kennards Hire is navigating the digital frontier – Interview with Nathan Borg, Head of Digital and Customer Experience March 23, 2026
  • Retail CX – Anticipate, don’t just react March 20, 2026
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