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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • How AI is accelerating the “Listen, Learn, Act” cycle – interview with Medallia’s Fabrice Martin September 19, 2025
  • Bringing the contact centre back into the business  September 15, 2025
  • Your contact centre is a potential goldmine – how to unlock it for 2026 September 12, 2025
  • The great CX divide – A tale of two perspectives September 11, 2025
  • From Adolescence to Adulthood – The defining line in the sand for CX September 8, 2025
  • Beyond the transaction – Build trustworthy AI to win customer loyalty September 2, 2025
  • ANZ appoints Violet Lazarevic-Sittrop to bring customer stories to life September 1, 2025
  • You talkin’ to me? How conversational search is responding to customers August 28, 2025
  • Going above and beyond in 2026 August 26, 2025
  • Elevate your customer experience: 3 billing trends to watch in FY2026 August 20, 2025
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