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After another successful event in 2025, the Contact Centre Symposium returns on May 12-13, 2026. For this event Ashton Media will be bringing together 110 of the region’s most influential contact centre and customer care leaders for an exclusive retreat in the beautiful Hunter Valley.
In today’s ever-changing world, customer expectations are more dynamic than ever. To stay competitive, it’s vital to create a frictionless, intuitive, and omnichannel support strategy. This event will show you how to transform your contact centre from a transactional cost-centre into a value-add for both your organisation and your customers.
The conference programme, crafted by a highly influential advisory board, is designed to inspire. Operating under Chatham House rules, this prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.