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Conference
Generative AI for Enterprise
How can you take advantage of Generative AI? Where do you start? What do you want to achieve? What will be its impact? How can you scale? How will your customers be impacted? What about your employees? Organisations that do not position themselves to take the benefits of Generative AI will struggle to compete. Generative ...
21st Annual Government Contact Centre Summit
This year, between the 23rd and 25th of October GovCC will welcome leaders from local, state, and federal government to explore the most innovative use cases in citizen service and discuss how the contact centre can be enhanced to deliver a great customer experience. Examining customer centric approaches, connecting layers of government, unlocking the power ...
CX Asia Week
Grand Copthorne Waterfront , SingaporeThe leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimising CX strategies to do more with less. The CX Asia Excellence Awards is born out of a simple vision; to create an event that will honor the highest level of achievement ...
Chief Marketing Officer Summit 2024
The STAR Gold Coast, Queensland, AustraliaWe are excited to announce that the CMO Summit returns on February 20-21, 2024! The CMO Summit is an invitation-only, premium Summit bringing Chief Marketing Officers and innovative suppliers and solution providers together. Renowned Marketing Leaders such as Angela Greenwood - CMO (Youi Insurance), Astrud Burgess – CMO (ANZ Group) and many more will speak ...
Customer Contact Week Australia and New Zealand is back for 2024!
The STAR Gold Coast, Queensland, AustraliaAs channels and touchpoints expand and evolve, engineering a seamless customer contact journey has become increasingly technical. Combined with the challenges of talent recruitment, technological integration, and limited resources – focusing on identifying the most impactful moments and delivering excellence will be key to drive satisfaction, loyalty – and boost business profits. The aim this ...
The 14th China Digital Marketing And Ecommerce Innovation Summit
Reflecting on 2023, within the realm of digital marketing, private domain marketing has emerged as a pivotal approach. Concurrently, live streaming for product promotion and the standardization of live broadcasts have become central components of marketing strategies. Regarding the channel structure, omnichannel marketing has evolved into a prevailing long-term trend. <br\>Driven by technological advancements, demand-side factors, ...
2024 Asia Pacific Loyalty Conference
QT Resort Gold Coast, Queensland, AustraliaGet ready to dive into the excitement of the 2024 Asia Pacific Loyalty Conference, the largest loyalty event in the Asia Pacific region! Join esteemed professionals from both domestic and international spheres, representing top-tier award-winning loyalty programs, as they delve into every crucial aspect of the loyalty journey. Don’t miss this unparalleled opportunity to broaden your ...
The Customer Show Sydney
ICC Sydney 14 Darling Drive, Sydney, NSW, AustraliaSecure your ticket to the hottest event in town for Customer Experience, Marketing and Data Professionals! Get access to 50+ ground-breaking sessions 100+ Trailblazer Speaker Experts, from organisations including L'Oreal Paris, The Iconic,Flybuys, Greenpeace APAC, Beyond Bank and many more! Plus $10,000 in prizes up for grabs!
Customer Data Analytics APAC
APAC businesses need customer data analytics to deliver best in class customer experiences, but many are facing challenges in collecting, integrating, analyzing, and acting upon customer data. A McKinsey study found that data-driven companies are more likely to succeed financially, including making more profit, growing revenue, and pleasing customers. However, only 23% of APAC businesses ...
CX 2024 Retreat
RACV Cape Schanck Resort Trent Jones Dr, Cape Schanck, Victoria, AustraliaFollowing in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX Retreat will host 80 of Victoria’s most senior CX leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful ...