Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs , leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them make faster decisions to improve their entire customer experience.
“Customers are seeking more support from businesses than ever before, which is putting increased pressure on CX leaders and their teams,” said Shawna Wolverton, EVP of Product, Zendesk. “With Explore Enterprise, Zendesk gives companies the ability to analyze data in order to have a clear view of customer trends they are seeing across our Support and Sales Suites.
These comprehensive insights allow businesses to quickly address emerging challenges and opportunities not just in customer service, but throughout their entire business.”
Zendesk has announced the launch of Explore Enterprise
By Mark Atterby
Mark Atterby
Mark Atterby is an accomplished Australian journalist, editor, and content specialist with over 18 years of experience covering the customer experience (CX), contact centres, and business technology. Throughout his career, Mark has specialised in examining the intersection of technology, operations, and human engagement. His reporting routinely explores the critical trends reshaping modern contact centres, from AI-driven automation and omnichannel integration to agent wellbeing and frontline operational strategy. As the Editor of CX Focus, he leads coverage on the strategies, innovations, and leadership practices driving excellence across the region's service economy.