Australian shoppers are planning to spend more this Black Friday Cyber Monday (BFCM) weekend, but economic pressure is making them more discerning about what they spend their money on, according to Shopify’s 2026 Holiday Retail Report. Australians plan to spend an average of A324 in 2025, bucking the global trend where planned spending has edged …
Customer onboarding and retention are two connected but distinct life cycle challenges for marketing teams. When early communication falters or behavioral targeting falls short later, customers disengage before they realize your value. This article draws insights from Emma, an email marketing platform and expert voice on subscriber growth and engagement. Why Early Onboarding Decides Long-Term …
Grant funding can be transformative for nonprofit organizations, but the administrative burden of managing multiple grants often diverts staff attention away from mission-critical work. Between tracking deadlines, maintaining compliance and generating detailed reports for funders, your team may spend more time on paperwork than programming. Grant management software for nonprofits addresses these challenges by automating …
Government agencies face increasing pressure to modernize, driven by citizen expectations for convenience and fast, secure experiences similar to those offered by private companies. However, many state and local organizations still rely on legacy systems that no longer meet today’s demands. This gap often results in slower processing times and limited payment options, frustrating users, …
Sydney-headquartered customer experience and digital transformation company, Customer Science, has announced the appointment of Chris Borg as the company’s inaugural Partner Manager. Based in Sydney, Borg will be responsible for extending the company’s partner program in alignment with its strategy for growth and bolstering mutually successful relationships between Customer Science and its broad ecosystem of …
Workers in Australia are looking for new jobs, asking for extra shifts, and switching to cheaper brands as everyday expenses eat up a bigger chunk of their paychecks, new research from Qualtrics shows. Drawing on insights from 1,020 full- and part-time workers in Australia, the study revealed 51% of respondents say it is harder for …
Customers want personalised services tailored to their individual needs and expectations. However, according to research from Twilio, consumers don’t trust brands to keep their personal data secure and to use it responsibly. To provide highly personalised service, brands must have a greater understanding of their customers’ needs, purchasing histories and preferences. In other words, they need to …
According to a new report released today by KellyOCG, over three quarters of Australian senior executives say they are planning to leave their organisations in the next two years, which is higher than the global average. The second annual KellyOCG Global Workforce Report – Re:work, surveyed 1,000 senior business leaders across 12 countries to understand the …
Article by Chanice Henry, article first published by CX Network Ayelet Mendel-Girin, general head of customer experience at Humm Group, discusses the art of emotional engagement when building loyalty winning self-service channels and employee experiences. Since starting her career as a traditional market researcher, Mendel-Girin has seen the scope of the role expand significantly to …
Article by Olivia Powell, article first published by CX Network Founder and CEO of Beyond Philosophy, Colin Shaw, on how to understand the difference between what customers say and what will drive value. What is your proudest moment of your CX career so far? Colin Shaw: Probably the fact that my company has just won the award …