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Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World

As Asia cements its position as a global hub for innovation and economic growth, the region’s customer contact functions are redefining how businesses engage with their customers. According to the 2025 industry report by CX Network, building contact centre capabilities is a top strategic aim for industry leaders this year; specifically: 70% across the region’s ...