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Conference
Customer 360 Symposium
Rydges Resort Hunter Valley , AustraliaThe Customer 360 Symposium is back for its 12th year, bigger and better than ever, bringing together over 150 of the most influential CX and Customer Insights leaders from the leading organisations in Australia and New Zealand. The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, ...
Contact Centre Symposium
Rydges Resort Hunter Valley , AustraliaIn today’s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous ...
Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World
As Asia cements its position as a global hub for innovation and economic growth, the region’s customer contact functions are redefining how businesses engage with their customers. According to the 2025 industry report by CX Network, building contact centre capabilities is a top strategic aim for industry leaders this year; specifically: 70% across the region’s ...