The Customer Show Exec Forum

Customer expectations are evolving faster than ever, and delivering exceptional experiences has become a critical driver of growth, loyalty and competitive advantage. The Customer Show Exec Forum 2026 brings together Australia’s most influential customer experience, customer insights, contact centre and digital leaders to explore the strategies, technologies and innovations shaping the future of customer engagement.

Taking place in Melbourne on 5-6 August 2026, the Forum is designed for senior executives seeking practical solutions to today’s biggest CX challenges. Through executive keynotes, interactive roundtables, peer discussions and dedicated streams covering Customer Experience Transformation, Customer Insights and Contact Centre Transformation, attendees will gain actionable insights from organisations leading the way in customer excellence.

Beyond the conference sessions, the event provides unparalleled opportunities to connect with peers facing similar challenges. Expanded networking experiences, curated 1-to-1 meetings, VIP experiences and speed networking sessions are designed to facilitate meaningful conversations, knowledge sharing and relationship building with fellow decision-makers from across Australia.

Whether your focus is improving customer loyalty, leveraging data and insights, transforming service delivery or building a customer-centric culture, The Customer Show Exec Forum offers a unique opportunity to benchmark your strategy, discover innovative solutions and learn from the leaders redefining customer experience in Australia.

Join the community shaping the future of CX and leave equipped with the ideas, connections and inspiration to drive lasting impact within your organisation.