The Customer 360 Symposium will return in 2027 from 23-24 March for it’s 14th year. Encompassing the CX Symposium and the Customer Insights Symposium, the event will bring together over 160 client-side leaders responsible for creating customer-obsessed strategy within their organisations.
The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.
The landscape is rapidly evolving. Customer needs, behaviours and expectations changing at speed; developments in the technology landscape are creating new and exciting ways for us to understand and connect with our customers; and a challenging economic environment is emphasising the importance of demonstrating our impact as CX leaders.
This conference programme, crafted by an influential panel of advisory board members, will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX and customer insight leaders, through a series of in-person international keynotes and inspiring local case studies. It has been designed to challenge our thinking and inspire change, encouraging attendees to candidly discuss industry opportunities and challenges in shaping the future of our customer experience strategies.
Organiser
Ashton Media conferences are an exceptional source of insight, education and networking opportunities. Our agendas are filled with targeted themes and big ideas from inspiring industry leaders. We create leading conferences that deliver unprecedented insight into your industry with inspiring speakers, highly targeted content and the most senior delegations in the region.