Success or failure! Is your contact centre on the right path for the future?
by CXFOCUS
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Software demos look polished, and headline pricing is tempting. But will your contact centre platform actually grow with your business?
Join host Brad Howarth, Byte CTO and founder Robert Roshan, and leading CX and contact centre analysts Audrey William and Michael Clark for a practical, hype-free discussion on evaluating CX technology.
In this session, you’ll learn how to cut through vendor marketing to uncover the true capabilities growing businesses need, stress-test AI and integration claims, and anticipate hidden total cost of ownership (TCO) shifts before you sign the contract.
Organiser
CXFOCUS
