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Event category: Contact Centre

13
Aug
13
Aug

NiCE World APAC 2026 – Auckland, New Zealand

13-08-26 @ 02:00 PM - 07:00 PM
101 Hobson Street, Auckland Central, Auckland 1010 Room: Level 5, MR504 & 505
Conference
03
Sep
03
Sep

NiCE World APAC 2026 – Sydney, Australia

03-09-26 @ 01:00 PM - 07:00 PM
12 Darling Drive, Sydney NSW 2000, Australia Room: Magnifique Ballroom
Conference
10
Sep
10
Sep

NiCE World APAC 2026 – Adelaide, Australia

10-09-26 @ 02:00 PM - 07:00 PM
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000 Room: Parkview Room
Conference
27
Aug
27
Aug

NiCE World APAC 2026 – Melbourne, Australia

27-08-26 @ 01:00 PM - 07:00 PM
9 Maritime Place, Docklands VIC 3008, Australia Room: Seafarers Set
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • How Specsavers maintains a clear-eyed view on the customer’s journey August 26, 2026
  • Are the hyperscalers coming for your contact centre? August 25, 2026
  • How customer experience is redefined during peak sales moments August 24, 2026
  • TAL appoints Alexis Denby as Chief Customer and Health Officer August 20, 2026
  • Amplify your strengths not your sins – Sealy on the reality of AI in CX August 17, 2026
  • Customer-facing AI needs an escalation promise, Not just a faster answer August 12, 2026
  • Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre August 11, 2026
  • Is AI a jobs shrinker or catalyst for more high value work? July 30, 2026
  • The next era of customer loyalty – trust, data, and agentic commerce July 29, 2026
  • Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit July 27, 2026
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