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Event category: Contact Centre

13
Aug
13
Aug

NiCE World APAC 2026 – Auckland, New Zealand

13-08-26 @ 02:00 PM - 07:00 PM
101 Hobson Street, Auckland Central, Auckland 1010 Room: Level 5, MR504 & 505
Conference
03
Sep
03
Sep

NiCE World APAC 2026 – Sydney, Australia

03-09-26 @ 01:00 PM - 07:00 PM
12 Darling Drive, Sydney NSW 2000, Australia Room: Magnifique Ballroom
Conference
10
Sep
10
Sep

NiCE World APAC 2026 – Adelaide, Australia

10-09-26 @ 02:00 PM - 07:00 PM
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000 Room: Parkview Room
Conference
27
Aug
27
Aug

NiCE World APAC 2026 – Melbourne, Australia

27-08-26 @ 01:00 PM - 07:00 PM
9 Maritime Place, Docklands VIC 3008, Australia Room: Seafarers Set
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Why ‘Status-as-a-Service’ will redefine customer conversations July 16, 2026
  • The 2026 tightrope – The four friction points threatening AI ROI and customer empathy July 15, 2026
  • AI and hyperscalers trigger historic shift in contact centre and CX technology market, new research finds July 8, 2026
  • Breaking the bottlenecks of data, silos and the CX execution gap July 6, 2026
  • Managing the next-gen army of humans and bots – The future of Workforce Management (WFM) July 2, 2026
  • Why customer experience has outgrown dashboards June 30, 2026
  • Transparency emerges as the new battleground for consumer trust in AI June 23, 2026
  • From transaction to concierge – How Our Vacation Centre is re-engineering global CX with AI June 15, 2026
  • Want outstanding CX? Overhaul your knowledge base June 10, 2026
  • The compounding cost of delay – Why waiting until 2029 for AI readiness is a losing strategy June 3, 2026
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