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Event category: Contact Centre

12
May
12
May
-
13
May

Contact Centre Symposium

12-05-27 - 13-05-27
Hunter Valley, NSW
Conference
24
Sep
24
Sep

NiCE World APAC 2026 – Auckland, New Zealand

24-09-26 @ 02:00 PM - 07:00 PM
101 Hobson Street, Auckland Central, Auckland 1010 Room: Level 5, MR504 & 505
Conference
03
Sep
03
Sep

NiCE World APAC 2026 – Sydney, Australia

03-09-26 @ 01:00 PM - 07:00 PM
12 Darling Drive, Sydney NSW 2000, Australia Room: Magnifique Ballroom
Conference
10
Sep
10
Sep

NiCE World APAC 2026 – Adelaide, Australia

10-09-26 @ 02:00 PM - 07:00 PM
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000 Room: Parkview Room
Conference
27
Aug
27
Aug

NiCE World APAC 2026 – Melbourne, Australia

27-08-26 @ 01:00 PM - 07:00 PM
9 Maritime Place, Docklands VIC 3008, Australia Room: Seafarers Set
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • The productivity dividend: AI is making CX faster. But is it making the work behind it any better? September 29, 2026
  • Don’t let your AI agents go crazy September 28, 2026
  • Lauren Hyde steps Into CEO role at Australian Marketing Institute September 24, 2026
  • Beyond the stadium – how tech and data are redefining modern fandom September 20, 2026
  • How the Melbourne Park Voice of Customer platform turns feedback into action September 14, 2026
  • How NiCE is navigating the CCaaS paradigm shift in ANZ September 7, 2026
  • Only pay when AI delivers – The sweet promise of outcome based pricing September 3, 2026
  • Why it will be vital to provide ongoing support for your digital workforce September 1, 2026
  • Agentic contact centres need a judgement escalation ladder August 27, 2026
  • How Specsavers maintains a clear-eyed view on the customer’s journey August 26, 2026
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