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Author: Henry Pepper

Senior Staff Writer, CXFocus. Henry Pepper is a journalist who reports on business and technology in Australia, Britain and Japan. He has reported for ABC TV, The Independent of London, The Bulletin and edited Dynamic Business magazine. Henry worked as an (Communication and Public Relations Australia) award-winning Senior Writer for Stratcom Communique in Sydney on accounts including Alcatel, the Australian Bankers Association, Honeywell and Qantas.

Is AI a jobs shrinker or catalyst for more high value work?

By Henry Pepper   Posted in Artificial Intelligence - AI
Posted on July 30, 2026

Emotional media headlines about AI replacing the jobs currently done by people may be common but they are not supported by history. Technology and labor markets have been constantly changing since the 19th Century but “we’ve never had a tech revolution where there were fewer jobs at the end of it,” according to Martha Gimbel, …

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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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Latest Posts

  • Is AI a jobs shrinker or catalyst for more high value work? July 30, 2026
  • The next era of customer loyalty – trust, data, and agentic commerce July 29, 2026
  • Building brand integrity in an AI-Driven world – inside the 2026 CMO Summit July 27, 2026
  • Why Australian brands must treat product updates as premium CX July 22, 2026
  • Why Agentic AI and CX orchestration are redefining Australian contact centres July 20, 2026
  • High volume, tighter windows – Data-backed imperatives for retail’s peak season 2026 July 19, 2026
  • Why ‘Status-as-a-Service’ will redefine customer conversations July 16, 2026
  • The 2026 tightrope – The four friction points threatening AI ROI and customer empathy July 15, 2026
  • AI and hyperscalers trigger historic shift in contact centre and CX technology market, new research finds July 8, 2026
  • Breaking the bottlenecks of data, silos and the CX execution gap July 6, 2026
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