Verint has announced the appointment of Abhi Sharma as chief product and technology officer (CPTO), a newly created position that brings product and technology together under a single executive. Sharma brings decades of experience leading and scaling global technology organisations.
According to Dave Rhodes, chief executive officer at Verint, the company’s customers are already achieving tangible business outcomes through AI in customer experience (CX), allowing the organisation to build further momentum from a strong foundation. Rhodes noted that Sharma will oversee product and technology as a unified division, accelerating the pace of innovation whilst ensuring new capabilities remain aligned with customer requirements.
Sharma has previously held leadership appointments at Weave, Twilio, Salesforce, Oracle, Amazon, and Microsoft, where he spearheaded initiatives across AI-driven personalisation, intelligent automation, and agentic workflows. During his tenure at Twilio, he led advancements in AI-enabled omnichannel customer experiences and scaled communications infrastructure handling hundreds of billions of messages per year. Most recently, he served as CTO at Weave, overseeing research and development for autonomous AI agents alongside enterprise-grade security, compliance, system integrations, and scalability.
Sharma stated that the major global brands the company supports demand advanced AI functionality alongside enterprise-grade scale, resilience, and security, adding that the organisation is positioned to deliver on those requirements and produce measurable operational results.
